Fractional Head of Operations (eCommerce / CPG)

About the Role

We're looking for a Fractional Head of Operations (Contract) to build and scale the operational backbone of Teangle.

This isn't a “sit back and analyze” role — it's a builder role.

You'll step into a fast-growing, somewhat chaotic environment and bring structure, clarity, and accountability across the entire operations function. Your mission is to design systems, implement them, and build the foundation that allows Teangle to scale from mid 7-figures to 8+ figures.

This role is hands-on and outcome-driven.

You'll work directly with the founder to:

• Remove operational bottlenecks

• Build scalable systems

• Create visibility across inventory, cash, and performance

• Train and manage an admin / ops assistant to handle execution

Scope: 15–25 hours per week to start (70-120$ an hour), with a clear path to a full-time role within 6 months.

What You'll Own

Operational Project Leadership (Top Priority)

Act as Teangle's operational quarterback — taking full ownership of systems, reporting, and performance.

• Lead relationships with the 3PL (Darwynn) and accounting firm (JLMD) to ensure clean monthly closes and real COGS visibility

• Implement structure around inventory reporting, reconciliation, and monthly financials — and drive the process proactively

• Forecast and execute projects tied to launches, seasonality, bundling, and supply planning, especially for Q4

Supply Chain & Fulfillment

• Own demand planning, raw material ordering, and inventory strategy across all SKUs and channels

• Manage co-manufacturers and proactively de-risk delays, shortages, or pricing issues

• Ensure fulfillment runs smoothly across DTC, Amazon, and retail with measurable performance standards

• Reduce landed cost per unit by optimizing freight, co-packing, and inbound logistics

Financial & Strategic Operations

• Build real margin visibility, track costs, and work closely with finance partners to support fast, accurate decision-making

• Align supply and cash planning with marketing campaigns, product launches, and sales goals

• Use data and dashboards to drive accountability and proactive decisions

Retail & Channel Operations

• Build retail-ready systems to support partners like Sobeys, Shop Santé, and IGA

• Ensure retail expansion does not slow down DTC operations

• Set up packaging, pricing, and replenishment systems that support both growth and margins

Process Design & Scalability

• Build SOPs, workflows, and checklists across operations to support scaling

• Optimize tools like MRPeasy, Asana, and Shopify.

• Identify and fix bottlenecks across sourcing, co-packing, fulfillment, and distribution

About You

• 5–10+ years in operations, supply chain, logistics, or procurement — ideally in DTC, eCommerce, or CPG

• Experience scaling a brand (roughly $2M–$10M+) and navigating growing pains

• Action-oriented and solution-driven — you see problems and move quickly to solve them

• Fluent in English; French is a strong asset for working with partners across Quebec and Canada

• Financially literate — you understand cost structures, unit economics, and operational impact on margins

• Calm under pressure, clear communicator, and able to manage multiple moving parts effectively

• Hands-on, fast-moving, and highly accountable

Why This Role Matters

We've hit product-market fit with our DTC business and are scaling quickly in retail. But our back-end operations need to catch up — fast.

This is your opportunity to step in at a pivotal moment and build the foundation for a national brand.

If you've ever thought, “Give me the keys — I'll organize this and make it run,” this role is for you.

About Teangle

Teangle creates fun and healthy matcha blends filled with benefits and good vibes. Our mission is to add some joie de vivre to your every day.

Most people think matcha tastes like grass — we're here to change that. Our blends are made for modern wellness lovers who want energy, clarity, and glow without sacrificing taste. Thousands of women already trust Teangle as part of their routine, and we're just getting started.

We've grown quickly through DTC, are expanding in retail, and are on track to scale past 8 figures. Now we're building the operational backbone to support that growth — and we need a strong operator to lead the charge.