Program Manager

The Opportunity

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact; for our clients, our communities, and each other.

At Equitable, our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy, act with intention, stay curious, and support one another every step of the way. If you're looking for purpose‑driven work in a collaborative and inclusive environment where your voice is heard, and your growth is encouraged we’d love to connect. This role offers a unique opportunity to lead a program of strategic, cross‑functional projects from inception to implementation, delivering a holistic client experience while leveraging new and existing technologies, with a reimagined operational support model. You’ll play a primary role in integrated planning and delivery with cross business function and vendor resources, influencing both direct teams and broader business stakeholders. Join one of the Waterloo Area’s Top Employers for 2025 and Southwestern Ontario’s Top Employers for 2024 and be part of something that matters.

Position Title

Program Manager Reports To : AVP, Individual Portfolio and Operational Enablement Department : Impact Term : Temporary Full‑Time, Twenty‑Four (24) Months

Work Arrangements

This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you will be doing

• Overall Program Management of a strategic program of projects, including primary accountability of project managing project(s) within the program.
• Plan and coordinate the integrated delivery of client experience and operational enablement solutions, with supporting business architecture and process design.
• Managing the integration of a vendor delivered technology solution into an existing business systems architecture.
• Manage day‑to‑day relationships with key stakeholders ranging from project managers to executives.
• Co‑ordinates internal review by functional areas.
• Co‑ordinate and secure alignment with cross‑functional teams to plan and implement initiatives consistent with business needs and expectations.
• Plans and directs schedules; co‑ordinates project from initiation through implementation with a sense of ownership and urgency.
• Tracks and drives the resolution of issues in a complex environment.
• Manages budget of program and project initiatives.
• Manage plan and budget for respective teams.
• Works in close partnership with management to interpret strategic intent and develop comprehensive plans that fulfill or surpass defined objectives.
• Build strong working relationships with project decision makers, managers, and cross‑functional team members.
• Communicates effectively across multiple stakeholders to ensure clarity, alignment and momentum regarding (but not limited to) program or project updates, requirements, deliverables and financial expense management strategy and results.

What you will bring

What’s in it for you

As part of the recruitment process, candidates may be asked to complete an assessment and will be required to undergo background screening, in accordance with company policy.

This position is available due to an existing vacancy.

We're dedicated to inclusive and accessible hiring practices. If you require accommodations or alternative formats, please contact us at careers@equitable.ca.

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