Deputy Registrar – Workday SIS Project

Duties & Responsibilities:

Provides project delivery and leadership for staff (and operational units) within the Registrar and Enrolment Services Department and Strategic Transformation Office:

• Provide registration and enrolment subject matter expertise across project phases to ensure Workday configuration meets academic policy, student services, and regulatory requirements.

• Translate business requirements into testable acceptance criteria and validate that delivered functionality satisfies those criteria.

• User Acceptance Testing (UAT) / End to End Testing (E2E): design test cases, coordinate testers, document defects, verify fixes, and sign off on functional readiness.

• Support cutover planning and execution: develop cutover runbooks, define sequencing and dependencies, coordinate cutover rehearsals.

• Oversee operationalization activities: create operational procedures, runbooks, and checklists required for post-go-live operations.

• Provides support to Associate and Deputy Registrars during periods of capacity constraint to maintain service continuity, prioritize critical tasks, and ensure project and operational deadlines are met.

• Coordinates, manages and facilitates special projects.

Supports data migration and integrity:

• Validate data migration strategy and results: define data validation rules, perform reconciliation between legacy systems and Workday, and escalate data quality issues.

• Coordinate with data teams and vendors to ensure mapping, transformation, and retention rules align with College policies and regulatory requirements.

Supports the project implementation including change management, training and adoption:

• Develop and deliver training materials for operational staff and superusers focused on new Workday processes and role-based tasks.

• Support change management by identifying impacted processes, assessing readiness, and coordinating communications and stakeholder engagement.

• Act as a point of contact for operational teams during stabilization, triage issues, and ensure knowledge transfer to permanent operational owners.

Promotes stakeholder engagement and supports governance:

• Liaise with Registrar & Enrolment Services leadership, academic units, Student Services, IT, Strategic Transformation Office and external vendors to align priorities, resolve conflicts, and maintain project momentum.

• Facilitate workshops and working sessions to validate business rules, policy impacts, and process redesigns.

Supports testing, quality assurance and risk management:

• Design and maintain testing assets and test plans for functional, integration, regression, and other testing as required.

• Identify, assess, and mitigate project risks related to functionality, compliance, and student experience.

• Ensure compliance with privacy, security, and retention policies during testing and data handling.

Provides back-up and off-sets to other Deputy Registrars in their absence, when required.

Performs other related assignments or projects as required by the Registrar or Program team.

Qualifications Required:

Education & Experience:

• Graduate degree in post-secondary administration, business management or a related field.

• Eight years of experience in a Registrar’s Office including several years of senior management experience in various aspects of a Registrar’s Office in a public post-secondary, unionized environment.

• An equivalent combination of education and experience may be considered.

• Working knowledge of the processes and systems related to admissions, applications, registration, financial aid, scheduling, graduation, and records including experience working with a student information system (e.g. Banner or another large integrated management information system).

• Experience in developing and implementing new technology-based systems.

• Experience in developing strong and effective work teams.

• Experience as a collaborative leader supporting the needs of a variety of diverse groups within a university or college setting.

• Demonstrated experience leading and implementing change including developing new strategies, policies, and procedures.

• Knowledge of the BC post-secondary system including the rules, regulations, procedures and policies as related to Registrar and student services is preferred.

• Experience in project management.

Skills & Abilities

• Effective interpersonal, team and community building skills.

• Ability to lead, motivate, and manage staff.

• Effective conflict resolution, negotiation, problem-solving, and mediation skills.

• Proven ability to exercise judgement, tact and diplomacy.

• Ability to develop, interpret and apply College, government, agency, and departmental policies, procedures, and guidelines.

• Ability to make effective discretionary decisions in a high pressure, high volume environment with changing and conflicting priorities.

• Ability to communicate effectively (orally and in writing) and work effectively and collaboratively with students, administrators, staff, faculty, Ministry representatives, other post-secondary institutions, external agencies, and the general public.

• Strong computer skills, including word processing, experience working with a large integrated student records database (preferably Banner or Workday) and proficiency in using spreadsheets and database software.