IT Technician

The Technological Solutions and Innovations Department is a leading, connected partner that delivers a full range of cutting-edge products and services to meet evolving needs. Our team of about seventy specialists works with a strong focus on security, customer service quality, efficiency, reliability, and continuous improvement.

From IT asset management and problem-solving through innovative technological solutions, to project optimization, building and infrastructure data modeling, and development support, our professionals leverage the best tools to ensure every initiative is a success.

Come build the world with us!

Reporting to the IT Squad Service Manager, the IT Technician plays a key role in ensuring the stability and quality of delivered services by advising and supporting colleagues in analyzing and resolving issues, leveraging a broad understanding of EBC’s business domains.

More specifically, the responsibilities include:

• Provide full IT support (Helpdesk and Infrastructure) for a site with approximately 100 users.
  
• Participate in a project lasting about 4 years.
  
• Coordinate and ensure that services are delivered professionally and in a friendly manner, while maintaining a positive work environment.
  
• Act as a resource for technical support to site users and business partners.
  
• Diagnose, analyze, document, investigate, and/or resolve issues independently, demonstrating strong problem-solving skills (Workstations, Printers, Network Infrastructure).
  
• Manage inventory and produce inventory reports as needed.
  
• Contribute to optimizing operational processes and support continuous improvement of IT services for EBC construction sites and operations.
  
• Actively research new partners to improve operational reach for remote sites.
  
• Serve as a technology advisor to implement new solutions that enhance site infrastructure.
  
• Perform any other related tasks.
  

Requirements

Benefits