The Technological Solutions and Innovations Department is a leading, connected partner that delivers a full range of cutting-edge products and services to meet evolving needs. Our team of about seventy specialists works with a strong focus on security, customer service quality, efficiency, reliability, and continuous improvement.
From IT asset management and problem-solving through innovative technological solutions, to project optimization, building and infrastructure data modeling, and development support, our professionals leverage the best tools to ensure every initiative is a success.
Come build the world with us!
Reporting to the IT Squad Service Manager, the IT Technician plays a key role in ensuring the stability and quality of delivered services by advising and supporting colleagues in analyzing and resolving issues, leveraging a broad understanding of EBC’s business domains.
Handle and resolve simple software or hardware incidents to minimize service disruptions.
Escalate more complex cases to higher-level support, ensuring all necessary information is complete and clear.
Apply procedures, contribute to the knowledge base, and report gaps to improve the quality of support services.
Work with higher-level teams to analyze trends and improve processes and service quality.
Actively participate in the HR–IT onboarding process for new employees, ensuring smooth system setup and deployment.
Assist and support users with compliance requirements and adaptation to cybersecurity-related changes.
DEC or DEP in Computer Science or relevant field.
Experience in IT support for end users and use of a ticket management system (ITSM).
Strong communication skills; bilingualism English/French (written and spoken) preferred.
Must be available for emergency support outside regular hours if required.
Experience with Microsoft Office 365 environment.
Knowledge of using an ITSM platform.
In accordance with applicable pay transparency legislation, EBC Inc. has included the expected salary range for this role, which is $45,000-$75,000. Compensation within the range is determined based on relevant experience, qualifications, localization, and internal equity. Base salary is one component of EBC’s comprehensive total rewards offering, which may include performance-based incentives, extended health and wellness benefits, retirement savings programs, and career development opportunities.
As part of our commitment to fair and transparent hiring practices, EBC may use artificial intelligence (AI) tools to support the candidate pre-screening process. These tools are used responsibly and in accordance with applicable privacy laws as well as EBC’s policies. Final decisions always remain the responsibility of our qualified talent acquisition professionals.
IT Technician • Vancouver (North Hastings-Sunrise), BC, ca
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