Junior Support Analyst

Junior Support Analyst

We are currently seeking a Junior-level Developer to contribute to the development of Service-Link.

As a Developer Analyst you will collaborate directly with the Support Manager and end users to gain a better understanding of their requirements in order to develop products which help them perform their jobs most effectively.

This exciting and challenging position requires a self-motivated and independent individual who is committed to developing innovative software at Service-Link.

This role welcomes candidates on Pacific Time in Canada.

Preference will be given to candidates who can come to work from North Vancouver office location.

Some rare travel may be required within Canada and United States.

Salary : 50-55K

What your impact will be :

• Analyze and troubleshoot product stability issues reported by clients
• Provide second line support as and when required by Customer Care team.
• Provide timely updates on progress of ongoing work.
• Maintain development deadlines and provide accurate estimates
• Utilize programming skills to ensure delivered code meets high standards of quality and reusability
• Communicate with both internal and external clients to ensure changes that meet requirements
• Actively participate in code review and knowledge sharing sessions

What we are looking for :

• Computer Science or related STEM discipline
• Strong JAVA or other object oriented programming language
• Experience using SQL Server / ORACLE
• Source control GIT
• Windows and Linux knowledge
• Excellent communication skills and passionate and eager to learn

What would make you stand out :

• Network Troubleshooting
• JavaScript
• XSLT

What we can offer :

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP / 401k matching programs
• Lifestyle rewards
• Remote work and more!

About Harris :

Harris is a leading provider of mission critical software to the public sector in North America.

As a wholly owned subsidiary of Constellation Software Inc.

CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals.

Our success has been realized through investments in our proprietary software and market expertise.

This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success.

Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.

About Service link :

Service-Link specializes in optimizing fieldwork activities and processes to improve productivity, effectiveness and knowledge.

Our software provides real-time scheduling, optimization, routing, inventory, dashboarding, AVL, GIS, dispatch and mobile communications.

This enables utilities to streamline and automate many of the processes associated with field service.

The result is improved mobile workforce performance at a lower operating cost.

For the typical utility company, two-thirds of employees are field-based, making the automation of field personnel and the extension of critical business applications to remote users a key opportunity for productivity improvement and cost reduction.

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