Program Assistant (Office Admin), Mental Health & Substance Use

Salary Details

The salary range for this position is CAD $24.76/Hr. - CAD $26.38/Hr.

Job Summary

Come work as a Program Assistant with Vancouver Coastal Health (VCH) in Mental Health and Substance Use!

Vancouver Coastal Health is looking for a Program Assistant with experience working in Mental Health settings to join the team in Vancouver, BC. Apply today to join our team!

This temporary role has a projected end date of June 26, 2026.

As a Program Assistant in Mental Health and Substance Use with VCH, you will:

• Provide administrative, secretarial and clerical support.
• Transcribe and type a variety of medical dictation and other documentation utilizing various software applications.
• Act as a receptionist by answering phones, determining urgency of calls and referring to staff.
• Greet clients, provide resource information and respond to various inquires.
• Compile, prepare and maintain statistical records for workload monitoring and program planning.
• Receive referrals, schedule and/or confirm client’s appointments, receive clients and provides information.
• Type material such as correspondence, psychiatric and physician assessments, discharge reports, memos, minutes, promotional material.
• Edit transcribed material for stylistic consistency and accuracy, identify medical and verbal inconsistencies in dictation, make corrections and resolve problems.

Qualifications

Education & Experience

• Grade 12, graduation from an approved program in Medical Transcription and/or Medical Office Administration Certificate, plus one (1) year recent, related experience or an equivalent combination of education, training and experience.

Knowledge, Skills & Abilities

• Ability to communicate effectively, both verbally and in writing
• Knowledge of community, social and mental health resources
• Knowledge and experience in providing culturally competent support services specifically pertaining to aboriginal people
• Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented care
• Ability to work independently and in cooperation with others
• Ability to organize and prioritize
• Ability to keyboard 5,000 keystrokes per hour.
• Business writing skills
• Knowledge of general office procedures
• Ability to establish and maintain rapport with clients
• Knowledge of medical terminology
• Ability to operate related equipment
• Physical ability to carry out the duties of the position

Closing Statement

The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.