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Ford Service AdvisorAlliance HR&I • Sarnia, Ontario
Ford Service Advisor

Ford Service Advisor

Alliance HR&I • Sarnia, Ontario
30+ days ago
Job type
  • Full-time
Job description

Automotive Service Advisor

We are seeking a professional and customer-focused Service Advisor to join our dealership service department. The successful candidate will act as the primary point of contact between customers and the service team, ensuring a smooth and efficient service experience from vehicle drop-off to delivery.

Key Responsibilities

  • Greet customers and assess vehicle service needs
  • Prepare repair orders and clearly explain recommended services
  • Communicate between technicians and customers regarding vehicle status and required repairs
  • Provide accurate estimates for repairs and maintenance services
  • Schedule service appointments and manage workflow in the service department
  • Ensure customer concerns are documented and addressed properly
  • Maintain regular communication with customers regarding service progress
  • Deliver exceptional customer service and build long-term client relationships
  • Maintain accurate service records and documentation

Requirements

  • Previous experience as a Service Advisor, Automotive Service Consultant, or Customer Service Advisor
  • Strong customer service and communication skills
  • Basic knowledge of automotive systems and vehicle maintenance
  • Ability to manage multiple customers and service orders simultaneously
  • Strong organizational and administrative skills
  • Valid driver’s license

Preferred Qualifications

  • Previous automotive dealership experience
  • Experience using dealership management systems (DMS)
  • Sales or service consulting experience in the automotive industry

What We Offer

  • Competitive compensation based on experience
  • Full-time stable employment
  • Professional dealership work environment
  • Opportunities for training and career advancement
  • Supportive service team and management
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Ford Service Advisor • Sarnia, Ontario

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