Account Manager - Multi Family

Durabuilt Windows & Doors is one of Western Canada’s largest window and door manufacturers, proudly serving homeowners, builders, contractors, and retailers since 1988.

Headquartered in Edmonton, Alberta, we are recognized as one of Canada’s Best Managed Companies; a reflection not only of our innovative products, but of the incredible people behind them. We are a team of doers, thinkers and problem solvers who care deeply about each other and the customers we serve. If you are passionate about meaningful work, building relationships, and contributing to a trusted Canadian brand, you'll feel right at home with us. The Opportunity ​ We are seeking a skilled Account Manager to serve as the primary bridge between our company and our valued clients.

In this role, you won't just be managing a portfolio; you will be a strategic partner dedicated to deeply understanding client goals and ensuring our solutions drive their long-term success.

You will champion the "voice of the customer" internally, navigating complex project roadmaps and technical requirements to deliver seamless results.

From leading high-stakes Quarterly Business Reviews to identifying organic growth opportunities through upselling and renewals, you will be the linchpin of our retention strategy.

If you are a master communicator who thrives on building trust, solving problems before they escalate, and turning satisfied customers into lifelong brand advocates, we want to meet you.

Key Responsibilities ​ Drive Growth: Develop and implement a strategic sales plan to achieve individual and team revenue goals.

• ​ Lead Generation: Proactively identify and qualify leads through outbound calls, networking, and following up on inbound inquiries.
• ​ Relationship Management: Manage and grow assigned builder accounts while developing new partnerships with contractors, architects, and trade organizations.
• ​ Technical Estimating: Review tender requests, prepare competitive bids, and provide value-engineering options to meet client needs.
• ​ Project Oversight: Coordinate with production and delivery teams to provide accurate timelines and ensure all documentation is submitted for a seamless order process.
• ​ Brand Ambassadorship: Represent Durabuilt at industry events and maintain a high standard of professional and ethical conduct.

Qualifications ​ Sales Prowess: Proven core selling and prospecting skills with a "hunter" mentality for new business.

• ​ Construction Knowledge: A solid understanding of the construction industry and the ability to read/interpret architectural plans and blueprints.
• ​ Analytical Skills: Ability to perform calculations (fractions, percentages) and handle basic financial tasks related to pricing and discounting.
• ​ Tech Savvy: Proficiency in MS Office and sales software (experience with PQM or Salesforce is a plus).
• ​ Communication: Exceptional presentation skills and the ability to relate to a diverse customer base, from site supervisors to architects.
• ​Why Join Durabuilt?

We are committed to building with purpose: INNOVATIVE – Join a team that continually seeks to improve and create value ACCOUNTABLE – We stand behind our work, our people, and our brand CARING – We genuinely support each other, our customers, and our communities GROWTH-MINDED – We invest in your professional development and expect excellence We believe in diversity, inclusion, and equal opportunity for all.

We welcome applicants from every background, experience, and identity.

Thank you for your interest in joining Durabuilt Windows & Doors! Thank you for applying!

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