HR Support Center Project Manager

The Employee Care Team provides HR support to all McKesson employees and people leaders. The Employee Care Team’s mission is “Helping employees with everyday HR needs and coaching people leaders to effectively lead their teams.” The Strategy & Enablement team within the Employee Care team enables Employee Care to achieve their mission through delivering a great self-service HR experience enabled by easy-to-use technology and employee-centric HR content, and by equipping HR representatives with the latest information so they can provide exceptional service to employees when more support is needed beyond the self-service offerings.

The Employee Care Readiness Sr. Manager ownsestablishingand executingthe framework forthe Employee Care team to be “ready” for new processes, employees (e.g., mergers & acquisitions),and scope. This includesmanagingrelationships with HR & business, buildingEmployee Care skills, andestablishingstandards and procedures for handling employeeandpeopleleaderquestions.

Responsibilities of this leader will include:

• Scopingresources (people and budgets) needed forEmployee Care to successfully support expanded offerings

• Enablingself-service technologies and tools to empoweremployees andpeopleleaders(key partners include HR Operations and McKesson Technology)

• Coordinatingtraining for Employee Care team members on new processes and scope

• Identifyand enableopportunitiesto increase efficiency and automation in the enablementspace

• EnsuringEmployee Care readiness is included inproject teamsplans and estimates

Key Responsibilities(List the top five to seven essential responsibilities in priority order.)

• Partner with projectand process ownersacross the enterprisetocreate readiness plans (training, communication, knowledge,etc) to support new scope/services

• Ensure Employee Care team membershave the resources andtraining (onboarding, business acumen, process clarity/overview, etc.)to provide support

• Partner with Process Owners and COEsto deliver communication and knowledge​content (e.g., knowledge articles, process overviews, FAQs) thatenablesEmployee Care to support new/updated processes and services.

• Partner with McKesson Technology and HR Shared Services teams to ensure digital(including AI)and self-service readiness toolsareincluded inreadiness plans, tested, and supported

• Deliver andmaintainthe Employee Care Readiness roadmap and dashboardincluding intake, prioritization, readiness status, risks/issues,etc

Minimum Job Qualifications(Knowledge, Skills, & Abilities):

Education/Training –

Degree orequivalent and minimum7years’ relevant experience

Preferred:Certification Credentials such asProject Management Professional(PMP),Prosci, SHRM

Business Experience –

• Previous experience in an operations environment

• Understanding of key readiness activities such as training,hypercare, reporting, etc.

Specialized Knowledge/Skills –

• Technology understanding​

• Communication – written and verbal​

• Attention to detail​

• Project management​

• Relationship management​

• Process orientation​

• General HR knowledge foundation​

Working Conditions:

Environment (Office, warehouse, etc.) –

• Traditional office environment.

Physical Requirements (Lifting, standing, etc.) –

• Largepercentof time performing computer-basedwork isrequired.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please

Our Base Pay Range for this position

$89,700 - $149,500

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