Talent.com
Assiniboine Credit Union
Member Service Representative - Swan Lake and Pilot Mound BranchesAssiniboine Credit Union • Swan Lake, MB, CAN
Member Service Representative - Swan Lake and Pilot Mound Branches

Member Service Representative - Swan Lake and Pilot Mound Branches

Assiniboine Credit Union • Swan Lake, MB, CAN
30+ days ago
Job type
  • Full-time
Job description
KEY ACCOUNTABILITIES

  • Provide a high level of service by attending to members in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.
  • Engage members in meaningful conversations—both in person and over the phone—to uncover their goals and needs, provide thoughtful guidance, and connect them with the appropriate Advisor for support with immediate and future financial needs, including relevant referrals for ACU’s products and services.
  • Promote, educates and assists members with a digital-first mindset and technological solutions.
  • Provide transactional service to members including deposit processing, withdrawals, bill payments, cheque cashing, etc.
  • Assist with opening and closing duties of the vault, ATM, and cash recycler units as required.
  • Support lobby management, greeting members warmly on arrival. Achieves individual targets and collaborates to support team success, demonstrating service excellence and product knowledge.
  • Resolve member complaints with an aim for first contact resolution and referring complex issues when needed.
  • Observe and adhere to all credit union policies and procedures on internal control and risk management including security requirements for cash custody & safeguarding, frauds, forgeries and robbery procedures.
  • Demonstrate understanding of ACU’s commitment to values-based banking, shared value, respectful workplace, and Diversity, equity and inclusion.
  • Maintain privacy, keeping strictly confidential member information that becomes available to them in the course of their duties.
  • Keep current on best practices, business trends and potential problems, issues and changes in the financial services industry, and other external forces.
  • Responsible for compliance and risk management, through the execution of internal policies and procedures, always maintain ongoing compliance with regulatory and legislative requirements.
  • Ensure that all programs, policies and process are implemented in a manner that supports ACU’s commitment to rural and agricultural communities, francophone services, values-based banking, respectful workplace and diversity, equity and inclusion.

QUALIFICATIONS

Education and experience
The competencies for this position would require a minimum grade twelve diploma, plus two to three years job-related experience or an equivalent combination of education and experience. Previous customer service experience is an asset.

Key Occupational Skills

  • Strong communication skills with a focus on building relationships
  • Cash handling experience including counting cash and balancing cash flows
  • Excellent customer service experience and a strong team player
  • Ability to identify member needs and recommend appropriate products or services, supporting sales growth and member engagement
  • Proven track record in completing tasks with high accuracy and attention to detail
  • Effective problem-solving skills with ability to prioritize and multitask
  • Proven experience with various computer applications
  • Knowledge of credit union products and services, policies and procedures is an asset
  • Bilinguals' (French and English, written and verbal) would be an asset but is not required for this position.
  • This position requires travel between the Swan Lake and Pilot Mound branches.

WHO WE ARE?

Create a job alert for this search

Member Service Representative - Swan Lake and Pilot Mound Branches • Swan Lake, MB, CAN

Similar jobs

Licensed Practical Nurse - Repost

Winnipeg Regional Health AuthoritySwan Lake, Municipality of Lorne, CA
Temporary

Select how often (in days) to receive an alert:.Already a Manitoba health-care employee?.If you are a current Manitoba health-care employee looking for new opportunities, please click on the button... Show more

 • Promoted

Market Research Panelist - Cashier, Warehouse Friendly

ApexFocusGroupNotre-Dame-De-Lourdes, Canada
Full-time +1

Position: Market Research Panelist - Cashier, Warehouse FriendlyOur company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market res... Show more

 • Promoted

Nurse II

Prairie Mountain HealthTreherne, MB, CA
Part-time

Active practicing licensure with the College of Registered Nurses of Manitoba or eligible for active practicing licensure with the College of Registered Nurses of Manitoba (CRNM).Current Basic Card... Show more

 • Promoted

Housekeeping Aide-Aide-ménager.ère - Repost

Winnipeg Regional Health AuthorityNotre Dame de Lourdes, MB, CA
Full-time

Housekeeping Aide-Aide-ménager.Centre de santé Notre Dame Health Centre.Centre de santé Notre Dame Health Centre.Trouvez une carrière enrichissante dans une communauté dynamique et diversifiée au s... Show more

 • Promoted

Recreation Worker, Uncertified

Prairie Mountain HealthTreherne, MB, CA
Full-time

Be among the first 25 applicants.Grade 12 education (MB Standards).Current Food Handler Training Certificate Level 1 or willing to obtain within 6 months.Experience working with the elderly, physic... Show more

 • Promoted

Primary Care Paramedic Opportunity in Swan Lake

Winnipeg Regional Health AuthoritySwan Lake, Municipality of Lorne, CA
Full-time

Enhance your career as a Primary Care Paramedic at Shared Health, located at Lorne Memorial Hospital in Swan Lake.This in-person role focuses on delivering critical medical assistance, requiring bi... Show more

 • Promoted

Southern Health Practical Nurse – Bilingual

Winnipeg Regional Health Authority (WRHA)Notre Dame de Lourdes, MB, CA
Full-time

Pursue a fulfilling nursing career with Southern Health‑Santé Sud as a Licensed Practical Nurse, where you will provide compassionate care in a bilingual setting.Work in a variety of environments a... Show more

 • Promoted

Health Care Aide - Certified - Repost

Winnipeg Regional Health AuthorityManitou, MB, CA
Permanent

Find your rewarding career in a vibrant and diverse community within Southern Health-Santé Sud.Our organization is privileged to provide care for people at every point in their lives.Partnering wit... Show more

 • Promoted

Parrish & Heimbecker Facility Operations Role

Parrish & Heimbecker, LimitedRathwell, MB, CA
Full-time

Join Parrish & Heimbecker as a Facility Assistant, supporting operations in Rathwell, Manitoba.Your role will focus on essential tasks that help keep our agricultural processes running smoothly.As ... Show more

 • Promoted

Community-Focused Health Care Aide

Winnipeg Regional Health AuthoritySwan Lake, Municipality of Lorne, CA
Full-time

Become a Health Care Aide with Southern Health‑Santé Sud, providing essential services to diverse community members within a nurturing health care environment.This position emphasizes collaboration... Show more

 • Promoted

Housekeeping Aide

Southern Health-Santé SudManitou, MB, CA
Full-time

As per CUPE Collective Agreement.Find your rewarding career in a vibrant and diverse community within Southern Health-Santé Sud.Our organization is privileged to provide care for people at every po... Show more

 • Promoted

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupLorne, Manitoba, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted

Housekeeping Aide-Aide-ménager.ère - Repost

Winnipeg Regional Health Authority (WRHA)Notre Dame de Lourdes
Full-time

Under the direction of the Manager – Environmental Services, the Housekeeping Aide maintains assigned areas in a clean, sanitary, safe and orderly manner to ensure the highest degree of cleanliness... Show more

 • Promoted

Licensed Practical Nurse - Repost

Southern Health-Santé SudNotre Dame de Lourdes, MB, CA
Full-time

The Licensed Practical Nurse (LPN) applies the nursing process to support clients, residents and patients in achieving and maintaining their optimum level of health within a people‑centered care ap... Show more

 • Promoted

Licensed Practical Nurse - Repost

Winnipeg Regional Health Authority (WRHA)Notre Dame de Lourdes, MB, CA
Full-time

The Licensed Practical Nurse (LPN) applies the nursing process to support clients/residents/patients in achieving and maintaining their optimum level of health within a people‑centered care approac... Show more

 • Promoted

Recreation & Wellness Coordinator for Client Health

Prairie Mountain HealthTreherne, MB, CA
Full-time

A health care organization located in Treherne, Manitoba is seeking an activity/recreation worker to develop and implement programs that promote the well-being of clients.The ideal candidate will h... Show more

 • Promoted

In-Person Health Care Aide Role

Winnipeg Regional Health Authority (WRHA)Manitou, MB, CA
Full-time

Become an essential part of the Southern Health-Santé Sud team as a Health Care Aide in Manitou.Your role will focus on providing direct assistance to residents with activities of daily living in a... Show more

 • Promoted

Southern Health‑Santé Sud Housekeeping Aide Role

Winnipeg Regional Health Authority (WRHA)Notre Dame de Lourdes, MB, CA
Full-time

Ensure top-notch cleanliness and safety at Southern Health‑Santé Sud as a Housekeeping Aide.This important role involves performing general cleaning tasks to uphold high standards of hygiene.Workin... Show more