Account Manager, Automotive Collections

Description

KEY RESPONSIBILITIES

Recovery Activities:

• Provide technical and functional oversight of all collection and recovery activities for auto loan facilities that are over 15 days delinquent, impacted by insolvency, or requiring follow up due to insurance cancellations.
• Manage assigned files through the full recovery lifecycle—from early intervention to repossession and sale.
• Conduct document verification, account history analysis, identification of delinquency drivers, and negotiation of repayment solutions.
• Coordinate repossession logistics, prepare vehicles for sale, and maintain accurate records of all member interactions.
• Collaborate closely with internal partners (3rd Party and Internal origination team, Risk Management, Personal Lending, Legal, Operations, and branch network) and external vendors (bailiffs, auction houses) to ensure efficient resolution.
• Participate in Credit Recovery–assigned special projects and ensure compliance with FSRA, OSFI, and internal CR guidelines.
• Maintain comprehensive documentation in CHUB and produce management reports and recommendations as required.
• Performs other duties as required, consistent with the goals, objectives, and responsibilities of the department.

Investigation:

• Apply effective collection strategies and technical knowledge to resolve delinquent credit issues.
• Locate member addresses, employment information, and secured assets.
• Support branch staff with 3rd Party financing inquiries and provide solutions to member concerns.
• Monitor dealership delinquency trends and inform Credit Management Leadership of emerging risks.
• Develop creative member rehabilitation strategies and handle both routine and complex matters involving members, branches, and third parties.
• Escalate unresolved or highly complex files to the Senior Manager, Credit Recovery.

Enforcement:

• Execute enforcement actions to maximize recovery of funds on delinquent accounts.
• Make recommendations regarding repossession of security, initiation of Small Claims Court actions, and obtaining judgments and Writs of Seizure and Sale.
• Pursue all available avenues for recovery, including third‑party assignments.
• Collaborate with internal teams when fraud is suspected.

Knowledge, Skills, and Abilities:

• Ability to communicate empathetically with members experiencing financial hardship, balancing member service with the need to protect Meridian’s assets.
• Strong understanding of collection strategies and technical acumen to resolve delinquency issues.
• Effective investigative skills to locate member residences, employment, and secured assets.
• Excellent verbal and written communication skills for interactions with members, internal teams, and external partners.
• Demonstrated discretion and professionalism in safeguarding member privacy.
• Strong relationship‑building skills with members, colleagues, and third‑party service providers.
• Accurate documentation skills within Meridian Recovery and Banking systems.

Education, Designations, Training, and Experience:

• Minimum 3 years of experience in a risk management function within the financial services industry.
• Post‑secondary education in finance is an asset.
• Strong problem‑solving, negotiation, and multi‑tasking abilities.
• Ability to manage a high‑volume caseload independently, while maintaining confidentiality and handling emotionally complex situations.
• Knowledge of the Bankruptcy & Insolvency Act, Privacy Act, and applicable provincial legislation.
• Working knowledge of D‑365, CHUB, Encore, and Ovation systems is preferred.
• Proficiency in Microsoft Word, Excel, and internet research tools.
• Strong understanding of retail lending security documentation.
• Detail‑oriented with an enthusiastic and growth‑minded approach.
• Effective interpersonal skills suited to a team environment.
• Comfort learning and adopting new digital tools, with an openness to using AI‑enabled technology to enhance productivity, accuracy, and the Member experience.

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: CAD $52,000.00 to $78,000.00 annually.

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Office Location: St. Catharines Corporate Office, located at 75 Corporate Park Drive, St. Catharines, ON.

Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us.

What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
• We provide you with the tools and technology needed to delight your candidates and clients
• You'll get to work with and learn from diverse industry leaders
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• This isn't your typical "corporate" job. We work hard and we have fun!

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Who we are:

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.

Find our story here: