Job Description
What is the Opportunity?As a Technical Lead – Windows Server Operations you will play a key role in providing 24x7 front line support to Windows Server Operating Systems, Windows clustering, VMware and Hyper-V virtualization, and Server Hardware. Responsibilities include triaging complex incidents, fulfill client requests, performing infrastructure changes, and ensuring that Service Level Agreements are met. The ideal candidate is passionate about server operating systems, hardware, virtualization, automation and security.What will you do?Triage and resolve complex issues relating to server operating systems, clustering, virtualization and hardware using industry standard best practices and documented security standards
Identify and prioritize events, incidents and requests
Manage client expectations while meeting operational SLAs, technical SLOs
Execute server changes to support the safety, security and functionality of the server estate
Work closely with partner infrastructure teams and external vendors to restore services and determine root cause of issues
Develop runbook automation to streamline complex tasks
Develop documentation on technical processes and troubleshooting
Work in a fast paced and constantly evolving technical environment
3-5 years of Windows Server support
3-5 years of experience working with server hardware
Strong understanding of virtualization and clustering
Strong understanding of Active Directory and Group Policy
Experience developing scripting and runbook automation
Knowledge of OSI model and client-server model
Knowledge of networking components & concepts such as routers, switches, firewalls, load balancers, SSL, TLS
Strong written and verbal communication skills with a focus on collaboration amongst support teams and clients
Excellent problem solving skills coupled with the ability to drive issues toward resolution
Experience with scripting languages such as PowerShell, Python, Ansible
Professional certifications, e.g. MCSA, MCSE, VCP
Understanding of ITIL, SRE frameworks
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Opportunities to do challenging work
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:
TorontoCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
TECHNOLOGY AND OPERATIONSJob Type:
RegularPay Type:
SalariedPosted Date:
2026-03-11Application Deadline:
2026-04-18Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent Community
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Technical Lead - Windows Hardware Virtual Operations • MISSISSAUGA, Ontario, Canada
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