Talent.com
L3 Support Specialist
L3 Support SpecialistServices de Gestion Quantum Ltée • Montréal, Quebec, Canada
No longer accepting applications
L3 Support Specialist

L3 Support Specialist

Services de Gestion Quantum Ltée • Montréal, Quebec, Canada
30+ days ago
Job type
  • Permanent
Job description
Position: Level 3 Support Specialist (Senior)Location: Greater Montreal Area (Hybrid - On-Site Client Visits + Remote)Salary: $80,000-$120,000 Job Type: PermanentOverviewOur client is seeking a polished and experienced Level 3 Support Specialist to provide advanced technical expertise to their business clients. This is a senior, customer-facing role suited for someone who has previously managed or overseen an IT department, understands outsourced IT service delivery, and excels in solving complex infrastructure issues.You will work both remotely and onsite at client locations across Greater Montreal, ensuring environments are stable, secure, and operating at peak performance.Key Responsibilities:- Act as the senior technical escalation point for Level 3 support issues across client environments.- Provide hands-on troubleshooting and resolution for complex infrastructure, networking, security, and systems issues.- Conduct onsite visits to client offices to assess environments, resolve high-priority issues, and build strong relationships.- Support and optimize Microsoft 365 / Office 365 environments (Exchange Online, SharePoint, Teams, Intune, etc.).- Manage and maintain servers, firewalls, networking equipment, and virtualization platforms.- Proactively monitor systems, perform root-cause analysis, and implement long-term solutions.- Advise clients on best practices, upgrades, security improvements, and infrastructure planning.- Collaborate with internal teams (L1/L2) and provide technical mentorship when needed.- Ensure documentation, ticketing, and follow-up communication is professional and complete.- Deliver exceptional customer service as a polished, client-facing technical specialist.Requirements:- 5-8+ years of IT support experience, with at least 3 years at the Level 3 or senior support level.- Experience managing or leading an IT department or supporting clients in a managed services / outsourcing / MSP environment.- Strong expertise in Microsoft 365 / Office 365 administration, Windows Server environments, networking (routing, switching, firewalls, VPNs), IT security fundamentals, virtualization (VMware, Hyper-V), backup & disaster recovery technologies- Excellent interpersonal and communication skills—polished, and customer-focused.- Ability to work independently, handle escalations, and prioritize in a fast-paced client-service environment.- Valid driver's license and ability to travel to client sites across Greater Montreal.Why This Role?- Permanent, stable opportunity with long-term growth potential- Senior, autonomous position with strong client interaction- Competitive compensation ($80K-$120K)- Opportunity to work with diverse environments and modern technologiesPlease send your resume in Word format to Gabriela Pineda at gabriela.pineda@quantum-qtr.com.REFER A HIRE AND EARN $1,000! For more details, click here. Conditions apply.CNESST permit numbers: AP-2000414 & AR-2000415
Create a job alert for this search

L3 Support Specialist • Montréal, Quebec, Canada

Similar jobs

Level 1 Technical Support Specialist Remote

ENERCON Gesellschaft mit beschränkter HaftungMontreal (administrative region), QC, CA
Remote
Full-time

Join ENERCON as a Level 1 Technical Support Specialist, providing crucial remote wind farm monitoring and technical assistance across Canada.Be the first line of support and troubleshoot effectivel...Show more

 • Promoted

Expert Support Specialist: Navigate Complex Solutions Seamlessly

GenetecMontreal (administrative region), QC, CA
Full-time

Become an Expert Support Specialist and drive exceptional customer service with your technical skills.Focus on solving challenging issues in a collaborative and supportive team.You will engage in a...Show more

 • Promoted

Bilingual Tech Support Specialist — Petroleum Systems

Datanova Software IncMontreal (administrative region), QC, CA
Full-time

A leading software company in Montreal is looking for two experienced Technical Support Specialists.The role involves managing customer inquiries and diagnosing technical issues primarily in the co...Show more

 • Promoted

Technical Support Specialist

Dentons CanadaMontreal (administrative region), QC, CA
Full-time

Dentons is designed to be different.Our Firm leads the way in a rapidly changing legal marketplace.We challenge the status quo and deliver consistent results as well as uncompromising quality and v...Show more

 • Promoted

Technical Support Specialist

SuiteSpotMontreal (administrative region), QC, CA
Full-time

At SuiteSpot, we are a PropTech company on a mission to transform how residential real estate is managed and operated at scale.Our award-winning SuiteSpot Maintenance and Capital SaaS solutions hel...Show more

 • Promoted

Technical Support Specialist

SwiftConnectMontreal (administrative region), QC, CA
Full-time

Get AI-powered advice on this job and more exclusive features.At SwiftConnect, we are the trailblazers in the realm of connected access enablement.Our passion lies in crafting seamless and elegant ...Show more

 • Promoted

AMS - Technical Support Specialist

JAM IndustriesMontreal (administrative region), QC, CA
Full-time

Don't skip a beat, apply to JAM Industries!.JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears? Since 1972, JAM has grown to be one of the largest...Show more

 • Promoted

Technical Support Specialist

Midea Canadasaint-esprit, qc, ca
Full-time

Technical Support Specialist- HVAC.About Midea America Canada Corporation (MACC):.Midea America Canada Corporation (MACC) is a Global leader in home appliances manufacturing, dedicated to improving...Show more

 • Promoted

Customer Support Specialist (Remote) - saint-esprit

AI Jobssaint-esprit, qc, ca
Remote
Full-time

Competitive salary commensurate with experience, qualifications, and location.USD equivalent), plus benefits.We are hiring a Customer Support Specialist to resolve product issues and guide customer...Show more

 • Promoted • New!

Service Support Specialist I

ThermoFisher Scientificmontreal, can, Canada
Full-time

As part of the Thermo Fisher Scientific team, youu2019ll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life every single day...Show more

 • Promoted

Support Analyst for Regulatory Reporting Systems

AstekMontreal (administrative region), QC, CA
Full-time

Enhance regulatory reporting as a Support Analyst focusing on the AxiomSL platform.In this specialized role within the Corporate Banking domain, you'll collaborate with key stakeholders from Regula...Show more

 • Promoted

Client-Focused Support Specialist for Innovative Vehicle Brand

TeslaMontreal (administrative region), QC, CA
Full-time

Elevate the customer experience as a Support Specialist in a cutting-edge vehicle sector.Your role will center on engaging with clients to ensure swift, accurate assistance and resolution.This role...Show more

 • Promoted

Regulatory Reporting Systems Support Analyst - laval

Epsilon Solutions Ltd.laval, qc, ca
Full-time

Role Name: Regulatory Reporting Systems Support Analyst.AxiomSL in a banking environment- Mandatory.Experience supporting FR 2052a and FR Y15 reports-Mandatory Skill.Experience supporting Finance R...Show more

 • Promoted • New!

Remote Tier 2 Platinum Support Specialist

DialpadMontreal (administrative region), QC, CA
Remote
Full-time

A leading technology company in Ontario is seeking a skilled customer support professional to join their Platinum Support team.The ideal candidate will have a minimum of 5 years in customer support...Show more

 • Promoted

Azure Support and Devops Specialist - Open Systems Technologies

Open Systems Technologiesmontréal, qc, ca
Full-time

Be responsible for stability and resilience of the critical Settlements flow at Brokerage which includes diverse technologies hosted by on premises and cloud platforms.Support the systems, their en...Show more

 • Promoted

Global Technical Support Specialist

Schneider ElectricMontreal (administrative region), QC, CA
Full-time

About Schneider Electric and the impact you can make.Did you know that commercial buildings represent about 33% of the world’s total energy consumption? They’re also the places where people spend m...Show more

 • Promoted

L3 Specialist in SSO Technologies

Onepoint groupMontreal (administrative region), QC, CA
Full-time

Advance your career as an L3 Specialist in SSO technologies.Collaborate on critical projects, enhance user security, and minimize operational failures through strategic controls.This influential ro...Show more

 • Promoted

Sr Regulatory Reporting Systems Support Analyst

Lorven Technologies Inc.Montreal, QC, Canada
Full-time

Role Name: Sr Regulatory Reporting Systems Support Analyst.Location: Montreal, QC (Onsite).Bachelors Degree and Excellent communication Mandatory.AxiomSL in a banking environmentMandatory.Experienc...Show more