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Operations Officer, Automotive Finance Fulfillment
Operations Officer, Automotive Finance Fulfillment0000050007 Royal Bank of Canada • 2985 VIRTUAL WAY, SUITE 302:VANCOUVER
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Operations Officer, Automotive Finance Fulfillment

Operations Officer, Automotive Finance Fulfillment

0000050007 Royal Bank of Canada • 2985 VIRTUAL WAY, SUITE 302:VANCOUVER
30+ days ago
Job type
  • Full-time
Job description

Job Description

What is the opportunity?Our RBC Automotive Finance Fulfilment team under Personal Banking Operations is looking for an Operations Officer, available to work between Monday to Saturday from 12:00PM to 9:00PM (EST).In this role, you will be responsible for the verification of Auto Finance documentation and using various RBC systems to complete the application funding process. This role requires servicing our clients and dealers nationally, including phone support to service our Dealerships & internal Sales Partners with inbound & outbound calls.Please note: This position requires flexibility to work a variety of shifts during the hours of operation Monday to Friday from 12:00 PM – 9:00 PM, Saturday 10:00 AM – 7:00 PM (Eastern Standard Time) What will you do?
  • Process moderately complex client transactions for the funding of personal and consumer deals including Express deals. The agent will be responsible for processing change requests (out of orders) and to provide phone support
  • Take full accountability for quality and accuracy of day to day job responsibilities, tasks, and activities ensuring a balanced focus on client experience, efficiency and effectiveness, and operational risk and compliance
  • Process work volumes as measured through established Service Lending Agreement (SLAs)
  • Handle inbound and outbound calls
  • Recommend process changes to enhance efficiency and effectiveness
  • Exercise due diligence in following RBC operational risk policies, procedures, standards and guidelines
What do you need to succeed?Must-have
  • Available to work Monday to Saturday 10:00AM to 9:00PM (EST)
  • Professional oral and written communication skills
  • Attention to detail and ability to multi-task efficiently
  • Strong logic, analytical and problem solving skills
  • Ability to Listen, Understand and Respond in a professional manner at all times
  • Demonstrate a high sense of urgency
  • Flexible, adaptable, and able to thrive in a continuous learning environment
Nice to have
  • Prior loan fulfillment experience
  • Prior call center experience
  • Bilingual in French and English an asset
What’s in it for you?
  • We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • Fair compensation
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a safe, secure and positive work environment
Job SkillsAdditional Job Details

Address:

YORK MILLS CENTRE, 20 YORK MILLS RD:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-03-03

Application Deadline:

2026-03-18Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Operations Officer, Automotive Finance Fulfillment • 2985 VIRTUAL WAY, SUITE 302:VANCOUVER

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