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Telecom Network SME - Nokia Fixed Networks
Telecom Network SME - Nokia Fixed NetworksAstra North Infoteck Inc. • Brampton, ON, ca
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Telecom Network SME - Nokia Fixed Networks

Telecom Network SME - Nokia Fixed Networks

Astra North Infoteck Inc. • Brampton, ON, ca
29 days ago
Job type
  • Full-time
Job description
Job Description
Job Description: Telecom Network SME - Nokia Fixed Networks
Experience Required: 8-10 Brampton - Hybrid

Overview
The SME (Subject Matter Expert) will support operations, engineering, and technology teams in managing, validating, and optimizing Nokia fixed-network products and management platforms. This role involves hands on technical guidance, troubleshooting, documentation, procedural development, network assessments, and collaboration with Nokia TAC and R&D teams.
________________________________________
Key Responsibilities
1. Operational & Engineering Support
• Support Operations, Engineering, and Technology teams with as built configurations and deployments within the lab facility.
• Assist engineering teams in testing and verifying software updates or network changes related to supplier (Nokia) devices.
2. Architecture & Deployment
• Provide engineering expertise regarding architectural choices involving Nokia products.
• Create Method of Procedures (MOPs) and coordinate deployment across network environments with Operations teams.
• Deploy and implement network changes following industry and Nokia best practices.
3. Nokia TAC & R&D Liaison
• Act as liaison with Nokia TAC and R&D for technical escalations and execution of proactive deliverables, ensuring faster restoration and dedicated engagement when required.
4. Troubleshooting & Network Health
• Troubleshoot and resolve network issues across software and hardware components.
• Guide teams in monitoring SLA performance, identifying threats, and assessing both current and potential future network issues.
5. Performance Metrics & Service Management
• Act as SME to define and establish performance metrics, identifying key areas of service management.
• Facilitate the identification of control mechanisms and critical action or recovery paths for network and system components.
6. Network Audits & Readiness
• Perform scheduled network health check audits and support network performance analysis.
• Assist with operational readiness activities such as:
o Network upgrades
o Network changes
o Retrofits
• Support MOP validation and testing, including occasional maintenance window involvement when pre approved.
7. Technology Operationalization
• Assist in operationalizing new Nokia technologies, including:
o Troubleshooting and maintenance procedures
o Diagnostic and restoration documentation
o Playbooks and knowledge materials
o Alarming, event management, and logging
o Automation tools, scripts, and reporting
8. Disaster Recovery & Resiliency Testing
• Collaborate with Network Operations to create network/service test cases for disaster recovery, resiliency, and redundancy testing.
• Support development of restoration plans, including disaster recovery trailers if applicable.
9. Continuous Improvement & Proactive Insights
• Work with teams and Nokia TAC to communicate required network changes, priorities, risks, and expected improvements.
• Provide recommendations or direct actions to prevent outages or reduce impact through analytic trend assessment.
________________________________________

Essential Skills
• SME experience supporting Nokia 5520 AMS and Altiplano management platforms.
• Hands on expertise with Nokia Fixed Network devices, including:
o ONT
o 7360
o MF 2
o SF8 M
o FX4 / FX8 / FX16
o SF8 GW
• Proficiency in Nokia platforms:
o Altiplano
o AMS 5520
• Strong knowledge of Nokia fixed broadband technologies, network configurations, and operational workflows.
• 8+ years of experience in networking, fixed access technologies, or related SME roles.


Requirements
Experience (Years): 4-6 Essential Skills: • Work with project teams throughout the organization to design, implement, and manage CDN infrastructure using Akamai, to ensure high availability, performance, and scalability for customer facing applications and business processes. • Handle multiple priorities and assignments with excellence and precision. • Be a part of a 24/7/365 organization (some after hours support is expected as part of normal on-call rotation). • Directly support line of business development teams, provide guidance to them on implementation and changes for customer facing applications • Develop and maintain security protocols and measures to protect CDN infrastructure from cyber threats. • Monitor and analyze network performance, identifying and resolving issues to optimize content delivery of critical applications. • Collaborate with cross-functional teams to integrate Akamai CDN solutions with existing systems and applications. • Collaborate with information security teams to implement DDoS protection strategies and other security measures in the CDN. • Provide technical support and guidance to clients and internal teams regarding CDN and security best practices. • Work closely with vendor and professional service teams on delivery related activities and strategy. Qualifications: • Bachelor’s degree in Computer Science, Information Technology, or a related field. OR similar work experience. • Strong understanding of network protocols (HTTP/HTTPS, DNS, TCP/IP). • Proven experience as a CDN Engineer or similar role, with a strong focus on cybersecurity. • In-depth knowledge of Content Delivery Network technologies, including caching, load balancing, and content optimization. • Excellent problem-solving skills and attention to detail. • Strong communication and teamwork abilities. • Experience supporting 24/7/365 customer facing applications at enterprise scale. • Awareness and experience with cybersecurity tools and practices, such as firewalls, intrusion detection/prevention systems, and encryption. • Proficiency in scripting and automation (e.g., Python, Bash) a plus. • Relevant certifications (e.g., CISSP, CEH) are a plus but not required.
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Telecom Network SME - Nokia Fixed Networks • Brampton, ON, ca

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