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Service Manager (Whitecourt)
Service Manager (Whitecourt)Fountain Tire • Whitecourt, AB, CA
Service Manager (Whitecourt)

Service Manager (Whitecourt)

Fountain Tire • Whitecourt, AB, CA
30+ days ago
Job type
  • Full-time
Job description

Overview

Fountain Tire Whitecourt is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance and to promote a high level of customer satisfaction.

What Does Fountain Tire Offer?

  • Competitive wages based on experience
  • Comprehensive health, dental, and vision benefits along with a competitive RRSP matching program to help you plan for a successful retirement
  • Regular day shift schedules
  • Great discounts for you and your family on tires, parts, and mechanical services
  • The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store!

As a Service Manager, your duties will include:

  • Overseeing and managing mechanical and tire services
  • Setting quality standards and maintaining the quality of all shop activities
  • Creating work orders and arranging bookings and communicating them to the technicians
  • Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up
  • Recommend tire service, specialty tire service, wheel and mechanical service to customers
  • Ensuring completion of shop maintenance and repair work
  • Addressing customer complaints and inquiries in a courteous, professional manner
  • Advising technicians of work that must be completed
  • Ensuring technicians compliance with company standards regarding quality, safety, and customer service
  • Managing the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers
  • Maintaining the cleanliness of the shop

Our ideal candidate has/is:

  • 5+ years of automotive industry experience
  • Advanced Knowledge of mechanical services is required
  • Commercial vehicle inspection program and out of province inspection certifications
  • Effective leadership skills, with a strong focus on operations and business processes
  • High level of integrity and accountability
  • A customer service focus
  • Ability to develop and maintain effective relationships with team members and customers
  • Strong communication, and interpersonal skills
  • Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvements
  • Flexible, patient, and calm when working with tight schedules

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Service Manager (Whitecourt) • Whitecourt, AB, CA

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