IT Support Specialist

Job Title: IT Support Specialist

Job Type: Contract; 12 months contract

Job Location: Longueuil, Quebec J4G 1A1

100% Onsite role

Pay Rate: CAD $16 - $17/Hour

Description:

• Interfaces with end users to resolve complex problems concerning system function which have been escalated through a problem ticket process.
• Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes.
• Coordinates and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems. Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria.
• Measures, maintains and documents team performance in relation to established goals, time frames and service levels. Revises plans as necessary.
• Provides technical services in support of project work; works with project teams to develop, engineer and implement defined technical activities, such as distributing new personal computers, in accordance with established guidelines and procedures.
• Provides guidance and training to client population on system and products to eliminate recurring errors for systems/products.
• Escalates issues or concerns as appropriate.
• Recommends changes to procedures and processes; implements as approved.
• Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.
• Creates and maintains systems software and hardware documentation and assesses system information where appropriate.
• Provides leadership and work guidance to less experienced personnel.