General Manager, Dr.Bill (RBCx)

Job Description

Dr.Bill is an RBCx Portfolio company that is working to take the pain out of medical billing and get doctors paid accurately. We are a high-growth company that currently serves thousands of doctors across 5 provinces. You’ll join as an employee of RBC and get all the perks of working for a big company, but with a start‑up mindset and the ability to move quickly.

What Is The Opportunity

We’re seeking a visionary and execution‑driven General Manager (GM) to lead Dr.Bill through its next stage of growth. The ideal candidate is a passionate leader with a deep understanding of the Canadian healthcare ecosystem, a track record of scaling early to growth‑stage technology companies, and the ability to align business strategy with exceptional customer experience. This role requires experience working with product‑led strategies focused on customer engagement and acquisition.

What Will You Do?

• Own and evolve Dr.Bill’s strategic roadmap in partnership with RBCx and the RBC Healthcare teams, aligning business goals with product innovation and revenue growth.
• Build and maintain a strong, collaborative partnership with the RBC Healthcare team to ensure Dr.Bill continues to be a key channel for client acquisition.
• Lead a dynamic cross‑functional team across product, sales, strategic finance, and operations.
• Drive customer acquisition, engagement, and monetisation by developing and executing go‑to‑market strategies.
• Represent Dr.Bill to senior stakeholders at RBC, partners, and the public, as needed.
• Ensure operational excellence and performance tracking across all functions.
• Enable and empower your teams to drive the overall success of the business.

What Do You Need to Succeed?

• Proven experience as a strategic leader, general manager, or executive in an early or growth‑stage tech company.
• Strong technical acumen, comfortable with leading in a product or data‑led environment.
• Strong understanding of the Canadian healthcare market and customer dynamics.
• Demonstrated success in building and scaling cross‑functional teams and able to engage credibly with product, engineering, and design teams.
• Track record of growing customer‑centric platforms and driving engagement through product innovation and actionable data insights.
• Excellent communication and stakeholder management skills—comfortable reporting to board‑level and enterprise stakeholders.
• Passion for engaging with Canadian doctors to create more time for patients and less time on administrative tasks.

Must Have

• A bachelor’s degree in a Business, Computer Science, Engineering, Finance or Economics.
• 12+ years of experience in product, operations, or strategy, preferably in a technology company.
• Proven track record of scaling product‑led growth (PLG) organisations through experimentation and data‑informed decisioning.
• Experience defining customer segmentation, acquisition, and retention models.

Nice To Have

• An advanced degree, such as an MBA or an advanced degree.
• Background in financial services or regulatory environments is a plus.
• Knowledge of predictive analytics, churn forecasting, and revenue modelling.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• Opportunities to do challenging work

Job Skills

Adaptability, Commercial Acumen, Creative Visioning, Decision Making, Long Term Planning, Managerial Courage, Organizational Leadership, Organizational Savvy and Politics, Strategic Thinking

Additional Job Details

Address: 20 KING ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-03-05

Application Deadline: 2026-03-21

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programmes intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.