Manager, Implementation Services- 1 year term

Company Description

Assent is the leading AI native platform for supply chain sustainability and compliance, trusted by complex manufacturers and distributors around the world. Built and backed by experts who have led global compliance programs, our unified platform combines advanced AI, regulatory expertise, and the world’s largest supply chain data network to help organizations reduce risk, lower operational costs, and build trust across every tier of the value chain. From human rights and responsible sourcing to PFAS reporting and Digital Product Passports, Assent transforms regulatory complexity into actionable insights that drive real business outcomes.

With over 900 team members across India, North America, Malaysia, the EU, and Kenya and more than 1,000 customers globally, Assent brings together global perspective and deep domain expertise. Our hybrid work model enables teams to collaborate effectively across regions while staying connected to the communities where they live and work. As a certified B Corporation, we meet rigorous standards of social and environmental performance, transparency, and accountability. This reflects our commitment to building technology that drives business performance while creating long-term value for people and the planet.

People First. Technology Forward.

Our commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team. We recruit and retain team members with a range of backgrounds, experiences, and perspectives, while fostering a culture of belonging where all Assentees are respected, supported, and empowered to contribute.

As we continue to embed AI into how we work, we do so thoughtfully, enhancing human potential, supporting better decision-making, and prioritizing appropriate oversight, privacy, and fairness.

At Assent, we value your privacy and are committed to maintaining transparency in how we handle your personal information. As part of our talent acquisition and management processes, we may use AI technologies to support activities such as resume screening, candidate communication, and talent analytics.

Job Description

This 12-month term offers an opportunity for an experienced implementation leader to step into ownership of Assent’s Implementation Services function and lead a high-performing team responsible for onboarding new customers to the platform. The team brings strong energy and a solid foundation, and we’re looking for a leader who is excited to build on that momentum. This role is well suited to someone who thinks in systems, brings deep hands-on implementation expertise, and is motivated by the opportunity to refine how onboarding works as we grow. With the autonomy to assess what’s working, strengthen the team’s operating model, and shape the processes and tools that support customer onboarding, this leader will play an important role in elevating how we deliver value to customers from day one.

The Manager of Implementation Consulting, a multifaceted team of Implementation Consultants, responsible for delivering our services to customers on their purchased solution, successful implementation of Assent’s software working with our customers to define and execute on their project plans from start to finish. This role requires a strategic leader who can seamlessly merge the responsibilities of promoting an excellent customer engagement experience while managing day-to-day operations. They will help foster a culture of excellence, collaboration, and service orientation within the Implementation Consulting team.

Key Requirements & Responsibilities

▸ Manage the day-to-day operations of the Implementation Consulting team, including recruiting, coaching, mentoring, and engaging consultants to raise the bar for customer success and satisfaction.

▸ Anticipate, plan, and manage the transition of customer accounts between Implementation Consultants to optimize satisfaction and workloads.

▸ Supports Implementation Consultants to manage the initial onboarding process, specifically focused on understanding client goals, their business, their data, and ensures quality of product configuration for clients

▸ Review and develop Implementation through performance management and training initiatives, providing leadership knowledge and guidance to colleagues in the Customer Success department.

▸ Promote and maintain a congenial, productive, collaborative, and service-oriented work culture within the Implementation Consultant team.

▸ Guide the team to successfully collaborate with Assent’s remote international workforce to facilitate productivity and effectiveness.

▸ Partner with members of the assigned account team to support customer escalations and ensure timely resolution.

▸ Provide timely and valuable feedback and recommendations to the Directors on the requirements and needs of the function to meet objectives.

▸ Track and report on important business KPIs to monitor team performance and identify areas for improvement.

▸ Advocate and cooperate with all internal groups to ensure alignment on special projects and execution, driving continuous improvement and efficiency within the Implementation Consultant groups.

▸ Stay current with regulatory updates to best support the team and customers, ensuring compliance with relevant standards.

▸ Collaborate with Supplier Success, Sales, and Data management on process improvements and shared team goals to enhance customer value and delivery.

Qualifications

Your Knowledge, Skills and Abilities

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications

▸ 5-8 years of experience in a customer success management, consulting, or project management role;

▸ A minimum of two years experience mentoring and/or leading teams, with a passion for developing others;

▸ Strategic and business-minded - you are a critical and creative thinker and suggest, implement, and support efficient and effective operations driving Assent towards continuous improvement;

▸ You are a strong team player, are always willing to lend a helping hand, and are motivated to contribute your expertise to a diverse pool of resources to support business goals;

▸ Excellent time management and organizational skills - ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders;

Additional Information

Life at Assent

Wellness: We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

Financial Benefits: It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.

Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.

Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.

At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.

If you require assistance or accommodation throughout any part of the interview and selection process,