Leasing Agent- Residential

Job Title: Leasing Agent- Residential

Primary Location: Abbotsford, BC

Job status: FT, Hourly

Primex Investments Ltd. (Primex) is a BC-owned and operated real estate investment, development, and property management company located in Vancouver, BC. Founded in 1972, Primex provides rental accommodation to almost 2,500 families and individuals in Metro Vancouver, the Fraser Valley, Vancouver Island, and the Okanagan. Our in-house cross-functional teams include acquisitions, development, construction, marketing, leasing, and property management. With almost $ 1 billion in assets under management, and 150+ staff province-wide, Primex is a leader in the development and operation of multi-family residential rental housing in BC.

We are seeking a Leasing Agent to support leasing operations at an established residential rental community in Abbotsford. This role is responsible for responding to rental inquiries, conducting suite tours, and assisting with application and leasing processes while supporting the property's occupancy goals and overall resident experience.

Join our team and support leasing operations at a well-established residential rental community in Abbotsford today!

Key Responsibilities:

• Responsible for answering incoming prospect phone calls in order to educate, attract and rent suites
• Proactively contact and follow up with site leads and applicants on waiting lists to set up viewings to lease up the building
• Emphasize location, building suite features and benefits, quote rental prices, and schedule appointments
• Promote current marketing initiatives and incentives to prospective tenants
• Document all prospect interactions in the appropriate database or software
• Proactively qualify tenants while matching them with suites that properly meet their needs to close the deal
• Verify tenant references, ID, and file deposits
• Promote/Maintain/Ensure a strong tenant experience from initial contact, screening processes, to move-in day
• Collaborate with the Marketing Manager on any website or ad changes/discrepancies
• Provide feedback and make marketing requests as needed to ensure the site is reaching its targets
• Research and summarize market trends and provide updates on competitor behaviour, incentives, and strategies
• Prepare and present all rental/tenant applications for the Resident Manager to review, ensuring all information is complete and accurate
• Ensure vacancies are minimized and that the building is filled with desirable tenants
• Advertise vacant suites electronically and in print as required
• Adhere to a 30-minute response time during business hours for inquiries from head office, site staff, and prospective tenants
• Show vacant suites to prospective tenants
• Ensure common areas and vacant suites meet cleaning standards on walk walk-through
• Take applications, ensure all information is complete
• Promote, maintain, and ensure a strong tenant experience from initial contact, screening processes, to move-in day
• Ensure vacant units are cleaned and ready for move-in
• Maintain a detailed individual file for each tenancy, including completed and signed application, condition inspection report, lease agreement, all rent increases, other notices and any other relevant information
• Update CRM and Spark in a timely manner, with careful attention to detail and accuracy
• Maintain a daily log of calls/emails/showings etc.
• File copies of letters, notices and other correspondence relating to a tenancy as required
• Keep a careful record of petty cash
• Work with the Resident Manager to post office hours
• Maintain open lines of communication with the Resident Manager, proactively developing teamwork
• Provide vacation coverage as required
• When needed, act as emergency support to the Resident Manager or Assistant Resident Manager
• Assist in the coordination of various tenant retention programs as instructed by designated head office program managers
• Adhering to internal applicant screening policies.
• Adhering to the Residential Tenancy Act.
• Other duties as assigned

Required Skillsets:

• Flexible schedule with the availability to work evenings and weekends.
• Enjoy working in a fun and fast-paced environment.
• Strong computer skills: confident in MS Office (CRM experience considered an asset).
• Fluent in the English language, both written and verbal.
• Excellent organizational, communication and time management skills.
• Ability to exercise tact, diplomacy, and confidentiality at all times.
• Bonus: Solid understanding of the Residential Tenancy Act.

Education and Experience:

• Minimum two (2) years of relevant sales or leasing experience.