Director, Quality Engineering - Canada

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.

The Director, Quality Engineering owns and drives quality across Optum Enterprise Imaging business. They guide our R&D teams to standardize testing procedures, increase test automation and adoption of AI tools to increase test coverage and product quality in conjunction with our QARA teams.

You'll enjoy the flexibility to work remotely * from anywhere within Canada as you take on some tough challenges.

Primary Responsibilities:

• Collaborates with the QARA team on quality SOPs, metrics, and outcomes
• Guides teams through CAPA process, root-cause analysis, and corrective actions
• Actively reviews escaped defects across the solution regularly with stakeholders to examine the five whys, and ensure corrective actions are taken and all teams are aware of the findings
• Owns and drives quality across the solution through strategic direction and novel approaches
• Standardize testing approaches, tools, and outcomes across the solution
• Drive innovation in the testing process, adopting industry standard best practices and new tools and technologies
• Improve and maintain test frameworks and test coverage through AI & automation
• Provides guidance, mentorship, and coaching to all quality professionals in the organization
• Works with product teams to acquire and manage a library of real-world test data
• Ensures solution level quality through cross-functional integration testing
• Actively reviews and develops strategic initiatives that are in congruence with the business goals of product quality, technical innovation, and operational efficiency
• Oversees large scale projects to ensure compliance, quality, budget and timelines are met
• Drives technical excellence and innovation through experience, industry best practice, and collaboration with other leaders and innovators

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Undergraduate degree or equivalent experience
• 10+ years in Engineering
• 3+ years as Director of Quality or equivalent role
• Hands on experience defining and running quality KPIs, dashboards, and review cadences
• Experience leading embedded QA/QE teams with matrix accountability, influencing outcomes without direct line authority
• Experience leading geographically distributed teams
• Experience operating in regulated or risk sensitive environments where quality, documentation, and traceability matter
• Demonstrated ability to partner with cross-organizational stakeholders and Engineering leadership on standards, compliance and outcomes
• Proven leadership of root cause analysis and corrective action governance across teams
• Comfortable holding engineering leaders accountable when quality standards are not met

Preferred Qualifications:

• Experience working in a regulated industry or with medical devices
• Experience driving AI adoption across engineering teams to enhance PDLC efficiency and quality

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The salary range for Canada residents is $, to $, annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.