Regional Manager, Northwest Territories

SSRG is seeking an experienced Regional Manager for the Northwest Territories to provide strategic and operational leadership, oversee client-focused security operations, and support the continued growth of our services across the territory.

The Regional Manager, Northwest Territories (RMNT) is responsible for all client-focused uniformed guarding and mobile operations across the Territory. The position plays a critical role by providing meaningful, effective leadership to a diverse team of personnel who provide protective services to a variety of SSRG clients. The RMNT is ultimately responsible for customer service excellence across the region.

Scarlet Security & Risk Group (SSRG) is an ISO31000, ISO9001 and ISO45001 certified company and one of Canada's leading security companies. We provide a variety of client-centric security, technology, risk management, and investigation solutions to customers across the country. Our diverse, highly qualified team members and relentless commitment to excellence create superior results for our clients.

Responsibilities

• Providing effective and inspiring leadership throughout the region
• Building and maintaining strong service-focused relationships with clients
• Leading, coaching, developing and retaining a high-performance team, with emphasis on service excellence, employee engagement, strategic planning and program budgeting
• Orchestrating the delivery of programs and services; developing a broad and deep knowledge of all programs and services offered by the organization
• Cultivating a work environment in which our people are engaged, feel valued and supported, and are afforded opportunities for internal growth
• Working collaboratively with colleagues across all business lines
• Identifying new business opportunities, and playing an integral role in business development and procurement processes
• Promoting and ensuring a high standard of professionalism including dress, deportment, and both on and off duty conduct by all team members
• Ensuring the continued financial viability of the organization's operational units through sound fiscal management
• Developing and maintaining effective, trust-based relationships with existing and potential customers and leveraging relationships to obtain future business
• Managing performance and disciplinary matters involving personnel
• Overseeing timekeeping, payroll and a fleet of SSRG vehicles

Requirements

• Minimum five years of experience in complex, senior leadership roles in security, public safety, industrial operations or a related field; 10+ years of experience is strongly preferred
• An exceptional work history with a proven track record of success
• Demonstrated success in a regulated industry where compliance is essential
• Integrity beyond reproach and an exceptional reputation in the Canadian security, risk management, industrial or public safety community
• The credibility and proven ability to build trust-based relationships with key external stakeholders across multiple industries
• A demonstrated history of building and maintaining meaningful working relationships with internal stakeholders and working collaboratively across internal business lines
• The insight and skill to lead with a collaborative, engaging approach that encourages creativity and individuality, and continuously invites fresh perspective
• The demonstrated ability to think critically, break down problems and recognize complex patterns and linkages that are not always apparent
• An empathetic and impartial approach to problem solving that seeks to understand issues and resolve conflict both effectively and efficiently
• Exceptional verbal and written communication skills
• The ability to pass a criminal record check, background check and obtain a federal security clearance
• An undergraduate degree in a relevant discipline is strongly preferred
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

Working Conditions

The RMNT is based in Yellowknife, with travel across Canada as needed. The position works both remotely with access to an SSRG office as needed.

The RMNT generally works traditional office hours but is required to be available and accessible at all times in order to respond to urgent matters that may arise.

While applicants willing to relocate to the Northwest Territories may be considered, please note that strong preference is given to individuals already established in the Yellowknife community.

Company Perks

• Salary range: $120,000 - $130,000 per year
• Health & dental benefits for full-time employees
• Professional Development & Internal Career Growth Opportunities
• A culture of respect and mentorship
• Access to exclusive employee discounts on over 5000 products & services

Ready to Apply?

Upload your resume and a cover letter explaining why this role aligns with your goals. We're excited to hear from you!

We understand that the ideal candidate is not defined by meeting every single criterion, but by vision, impact, and commitment to our purpose. We are actively working to eliminate systemic barriers in our employment process. If your background demonstrates the strategic capacity and leadership required to drive our mission of reducing inequality, and you are excited by this opportunity, we encourage you to apply and articulate your vision in your cover letter.

Due to a high volume of applications, only those selected to move forward in the hiring process will be contacted.