Senior DirectorChildren's Aid Society of Stormont, Dundas & Glengarry • Cornwall, Ontario, Canada

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Senior Director

Children's Aid Society of Stormont, Dundas & Glengarry • Cornwall, Ontario, Canada

28 days ago

Job type

Full-time

Quick Apply

Job description

Senior Director

Job Summary:

This senior management position reports directly to the Executive Director and promotes the organizational strategic plan and declarations to Truth and Reconciliation, Equity, Diversity and Inclusivity, and French Language Services.

A Senior Director must demonstrate strong leadership skills and the capacity to influence various stakeholders while acting in accordance with the highest professional standards of integrity and competence at all times. Senior Directors are entrusted to manage and lead the Agency service delivery in a way that promotes full compliance with Child, Youth, and Family Services Act (C.Y.F.S.A.) legislation, regulations, standards and guidelines, as well as meeting Board and Society standards, policies and procedures.

Furthermore, a Senior Director is responsible for facilitating service that is equity-based. Focus will be on furthering anti-oppression practices to achieve positive equitable outcomes for the Children, Youth, and Families of our community.

The portfolio for this role will be further refined as the recruitment process progresses. The Senior Director will oversee responsibilities that extend beyond a traditional Service‑focused scope.

Core Competencies:

Education:

Master of Social Work Degree or equivalent (related to the human services field).

Experience:

Minimum of five (5) years of related experience in the human services field.
Minimum of two (2) years of related experience at a supervisory level.

Personal:

Possession of a valid driver’s license and insured vehicle to use for work purposes.
As a requirement of employment, all applicants must have a Canadian Social Insurance Number.
Satisfactory Vulnerable Sector Police Records Check.

Other:

Preference will be given to those who identify as First Nations, Inuit and Métis; African Canadian/Black heritage; or other racially marginalized persons who meet the educational requirements, skills and competencies, or who have equivalent education and experience.
The ability to communicate in both official languages will be considered an asset in this role.

Key Tasks and Responsibilities:

Managing Operations (People, Programs and Resources):

Continually assess service programs and identify ways to improve effectiveness.
Resolve day‑to‑day operational issues efficiently.
Provide clinical consultation to supervisors and staff when needed.
Manage potential and actual risks to minimize impact on the Society and employees.
Develop and maintain programs, policies, and procedures that guide all service activities.
Embed anti‑oppression and anti‑racism principles into management and service delivery.
Recruit and retain qualified management staff and approve hiring recommendations for front‑line roles.
Supervise and evaluate assigned supervisors to ensure service, financial, and HR objectives are met and accountability maintained.
Ensure supervisors and teams protect client confidentiality.
Communicate senior management decisions promptly to managers and employees.
Serve as Acting Executive Director when required.

Project Management and Community Involvement:

Develop local, regional, and provincial partnerships that strengthen services for children and families.
Collaborate with the SDG community to support innovative changes and improved outcomes.
Create protocols and agreements for coordinated service delivery with other providers as needed.
Prepare presentations and participate in public relations activities to represent the agency.
Chair internal and external project committees at all levels.

Service Excellence and Agency Management:

As part of the senior management team, support the Executive Director in achieving service and operational excellence through sound strategic and operational planning.
Direct client services to ensure full compliance with the C.Y.F.S.A., related regulations, and agency policies.
Manage assigned services within the approved budget and in alignment with the strategic plan and signing authority policy.
Implement and monitor quality assurance measures to ensure efficient, effective service operations.
Attend Board meetings and provide written and verbal service updates.
Ensure supervisors and staff maintain compliance with Ministry requirements for children and family records.
Address client complaints according to the Client Complaint Policy.

Other Duties:

Oversees the development, implementation, and monitoring of IT systems, security measures, risk management practices, and business continuity plans to ensure alignment with organizational objectives.
Acts as the primary IT contact, liaises with provincial networks, communicates emerging technology issues to senior leadership, and manages external suppliers and contractors to maintain efficient service delivery.
Manages IT budgets, monitors expenses and assets, reallocates resources as needed, and conducts cost–benefit analyses for presentation to senior management.

Skills and Attributes:

Skills:

Demonstrated ability to identify systemic barriers to equity and anti-oppressive practices and apply this lens to the work.
Knowledge, experience, and understanding of the culture, history and current issues/oppression experienced by First Nations, Inuit and Métis; those of African Canadian/Black heritage; and other racially marginalized persons in our community.
Knowledge of First Nations, Inuit and Métis history, people and communities and a demonstrated ability to engage with the communities.
Strong leadership skills, including the ability to motivate, evaluate, and recognize employees; proven ability to share skills and knowledge with others.
Excellent ability to collaborate and maintain positive partnerships with all relevant key stakeholders aimed at building strong, sustainable relationships and supporting constructive and creative problem resolution.
Exercise effective leadership, work well in a team, and work independently with a high level of initiative and self-direction.
Proven ability to work collaboratively in a unionized environment and participate in the resolution of labor issues.

Attributes:

Understanding their privilege, recognizes their bias, and integrates the Agency’s mission, commitments and declarations into their work.
Commitment to improving, developing, and implementing Truth and Reconciliation, anti-oppression, and anti-racism practices in our organization.
Demonstrated ability to maintain a high standard of privacy and confidentiality in the performance of their duties.
Enthusiastic and engaging with strong interpersonal, analytical, and public speaking skills.
Has the ability to adapt to fluctuating and changing demands.
Exhibits a high degree of creativity and can see change as a creative opportunity.

Efforts and Working Conditions

Work is primarily performed out of the office, as well as at a desk in a normal office environment with regular meetings with children, families and other professionals.
Long periods of sitting and computer/phone use.
Multi-tasks within a fast-paced, high-volume and demanding environment.
Required to listen to and reconcile multiple points of view being discussed/presented.
Frequent interruptions often dealing with critical issues.
Frequent travel within the CASSDG region.
May be exposed to potentially hazardous environments including driving conditions, volatile situations and risks associated with a standard office.
Can work non-routine/flexible hours, and/or evenings; may be called into work in case of emergencies.
Occasional lifting of children or heavy objects may be required.
Regularly works in emotionally charged situations requiring resolution.

Salary

Salary range is $121,285.00 - $161,668.00 annually, commensurate with education and experience.

Employment Equity:

CAS SDG values building a workforce that is reflective of the diversity in our community and strongly encourages applications from all qualified individuals, especially those who can provide perspectives and contribute to a further diversification of ideas.
Please indicate in the application process should you identify as First Nations, Inuit and Métis; African-Canadian/Black heritage; or if you are a member of another racialized or otherwise marginalized group.

AODA:

We comply with the AODA (Accessibility for Ontarians with Disabilities Act).
If you require accommodation at any time throughout the application process, or if this information is required in an accessible format, please contact us.

We thank all interested applicants; however, only qualified applicants will be contacted for an interview.

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Senior Director • Cornwall, Ontario, Canada

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