Business Improvement Analyst

The Opportunity

The Business Improvement Analyst (BIA) contributes to strategic corporate projects as well as business initiatives that result in improving business processes and increasing the capability of the organization to deliver value to our clients. The BIA is responsible for user stories, requirements, metrics and business readiness. The BIA is responsible for user stories, requirements, metrics, business readiness and is called upon to elicit, clarify and document needs and identify, facilitate, and capture key business decisions. The BIA works with the product team and domain SMEs to develop ideas and user stories and with our technology delivery pipeline to drive them to implementation.

Status: Regular Full-Time, Union
Number of Positions: 1
Pay Grade: 16 (Starts at $46.27 per hour)
Location: Open to any of our BC regional offices (hybrid work environment) Reports to: Leader, Project Management

As a Business Improvement Analyst, you will:

Be a key part of our Business Transformation Program

• Designs and analyzes problems to understand business needs
• Collect business rules and requirements, develop user stories, and works with project team members, project managers and IT to develop and propose business solutions
• Facilitate workshops, capture, share and validate outcomes
• Identify and facilitate decision-making that supports simplifying and aligning our business lines.
• Plans for, measures and coordinates all aspects of project business readiness, working in parallel with IT agile cycles of product development
• Translates operational requirements into system requirements and identifies and communicates operational impact of technical solutions. Works closely with IT to develop and implement technical solutions.
• Works directly with IT and product teams to ensure business needs are met and business priority of needs are understood
• Analyses existing processes, procedures and methods and leads the development of new processes through research, facilitation, and collaboration. Ensures control points and performance metrics are in place.
• Assesses and measures the impact, performance, and value of solutions. Captures and transfers learning for future initiatives.
• Develops technical and process solutions to address business needs and outlines value for client.
• Documents, publishes and maintains knowledge of processes and improvements.
• Coaches project team members on analytical skills as needed.

Knowledge, Skills & Experience you have:

• The required knowledge and skills for the position would be acquired through a relevant degree and 2 – 4 years’ experience in business analysis, or an equivalent combination of education and experience.
• Certified in Business Analyst methodologies, supplemented by Quality Management or process development experience.
• Experience working in a regulated, documented environment.
• Working knowledge of efficient organizational process designs and automated tools, structured business analysis methodologies and relationships to automated functionality.
• Ability to analyze, synthesize, and evaluate information and make effective decisions.
• Strong interpersonal skills including facilitation and consensus building.
• Proven ability to execute in an Agile environment and support iterative delivery of value
• Ability to translate requirements, options, and impact between Operations and IT and express them as user stories and use cases
• Project management skills and experience and demonstrated understanding of project management methodology.
• Ability to gain buy-in and to manage and influence key stakeholders.
• Understanding of quality improvement processes (e.g. Six Sigma, ISO)
• Understanding of the organizational change management ramifications of implementing process change.
• Working knowledge of the Microsoft Office suite of products (e.g. Visio, Word, Excel, OneNote and Outlook) and other business-related software (Zoom, Teams, Confluence, Jira, Miro).
• Ability to work independently and as part of a team.
• Excellent organization skills and attention to detail.

Beyond the role:

• Community & Wellness – We recognize and respect each other’s diverse needs. We strive to maintain a healthy culture of psychological safety, belonging, and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting free time), flexible paid holidays, a free subscription to the Calm app, and a flexible hybrid work environment focused on connections. Our teams also enjoy giving back to the community, and having fun, whether volunteering in the community, or running together on our Sun Run team. In 2024, Technical Safety BC supported BC Cancer Foundation, Aboriginal Coalition to End Homelessness, Crisis Centre BC, Quest Non-Profit Grocery Markets, A Loving Spoonful, and Greater Vancouver Foodbank.
• Employee Resource Groups – We have Employee Resource Groups (ERGs) for Mental Health & Wellness, Indigenous Relations & Reconciliation, and Equity Diversity and Inclusion (EDI) to support initiatives we’re passionate about.
• Learning & Development – We value giving and receiving feedback, as well as encouraging different ways for us to continuously learn as a company. This can be through lessons learned, wrap up sessions, one-on-one meetings, and team or individual courses, workshops, and conferences.