Customer service representative

Do you thrive in a fast-paced environment? Are you a versatile multitasker, always eager to learn and fueled by boundless enthusiasm? If you are driven by challenges and customer satisfaction is your absolute priority, you’ve found your place!

Join an exceptional family-owned business and a leader in the design and manufacturing of high-end residential products. Here, the atmosphere is warm, and team spirit isn’t just a concept—it’s a core value.

Working with us means choosing an environment where your creativity is valued and your skills are propelled by continuous training. You will take pride in growing within a prestigious brand recognized for its innovation and human-centric approach.

With us, the customer is always at the center of attention. You will play a key role by providing impeccable, tailor-made service, adapting with agility to the specific needs of every individual. You will be the face of our operational excellence.

Advantages
Competitive Salary: An attractive salary between $45,000 and $50,000, aligned with market standards to reward your commitment and expertise.

Hybrid Work Model: * Onboarding & Probation (3 to 6 months): 100% in-office to ensure you master the tools and company culture.

Post-Probation: Access to a hybrid schedule (e.g., 3 days in the office / 2 days from home).

In-depth Training & Support: A comprehensive training program, including the use of an AI-assisted database to help you answer technical questions and succeed in your role.

Friendly Atmosphere: A warm and collaborative work environment where mutual aid and respect are core values (team led by Sabrina, the new Department Manager).

Varied Tasks: You will be constantly stimulated by diverse challenges, allowing you to discover new facets of the profession.

Exclusive & High-End Industry: The opportunity to work for a specialized company renowned for the quality and innovation of its products (shower doors, bathtubs, LED mirrors, etc.).

Dynamic & Supportive Team: Join a tight-knit group ready to support one another to reach common goals, especially within the context of growth in the North American market.

Responsibilities
- Offer exceptional customer service by phone and email, quickly identifying customer needs and implementing effective solutions to ensure their satisfaction.
- Accurately record and process customer information using the appropriate systems.
- Work closely with other departments to resolve issues quickly and efficiently.
- Actively contribute to the company’s success by ensuring customer satisfaction and proposing improvements to optimize services.

Qualifications
- Excellent communication skills in French, both written and oral.
- Bilingual in English required to interact with English-speaking clients and partners in Canada and the United States.
- 1 to 2 years of experience in customer service.
- Excellent organizational skills, with a strong work ethic and impeccable punctuality.
- Proficient in data entry with accuracy and efficiency.
- Proactive and positive approach to problem-solving.
- Ability to work independently while collaborating effectively in a dynamic environment.
- Good computer skills, including proficiency in the Microsoft Office suite.
- Knowledge of both imperial and metric measurement systems.
- Technical knowledge of residential product design and manufacturing, including an understanding of plumbing and electrical concepts, is a plus.

Summary
Don't miss out on this opportunity—apply today!

Click "Apply Now" or send your CV to Tsolere at tsolere.gracia.antabi@randstad.ca, making sure to include "Customer Service Representative" in the subject line.

We look forward to hearing from you soon!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.