Summary
The IT Support Specialist is responsible for monitoring the IT Helpdesk and providing first-level technical support for end-users across the Keilhauer network. This support role is an integral part of a small, high-performing team of IT professionals who share the responsibility of maintaining Keilhauer’s systems. By ensuring that employees can utilize technical systems and tools to do their jobs, you help further Keilhauer’s mission of making work comfortable for all.
In this role, a great deal of your time is spent monitoring the IT Helpdesk and addressing issues in order of priority. You will also assist in the handling of day-to-day operations of the department, supporting the IT team, working on firmware upgrades for printers and hardware, performing hotfixes for tertiary programs, or troubleshooting network issues.
This position is best suited to a junior IT professional who is approachable, patient and comfortable interacting with end-users across the entire organization. The ability to communicate clearly, effectively, and genially with both technical and non-technical users is the key to your success.
Qualifications
Working Conditions
This role is performed primarily in an office environment which is typically quiet. Most of your duties will be fulfilled with the use of a computer and office equipment, with communication taking place by phone, email or in person. Some functions of your role will be conducted in the manufacturing facilities, where you may be exposed to dust particulates, noise and heat.
IT Support Specialist • Toronto
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