Technical Analysis Senior Manager

Requisition ID: 245162

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotiabank’s Global Technology and Enterprise Platforms (GTEP) - Support Services’ Vulnerability& Compliance team is mandated to provide leadership in the oversight of Vulnerabilities that exceed the defined Scotiabank policy thresholds, remediation cadences for Infrastructure & Application servers/workstations and the collection and analysis of data/reporting on remediation efforts. The team ensures all activities adhere to a sustainable standardized implementation process that complies with governing regulations, internal policies, and procedures. The team contributes to the overall success of the GTEP Services in Canada and globally ensuring specific individual goals, plans, initiatives are managed / executed / delivered in support of the team’s business strategies and objectives.

Reporting to the Director of Support Services, you are a part of a team that ensures Security policies, processes, and automation tool adherence for all Information Technology. This will include alignment with the organizational Security policies by interlocking closely with application stakeholders to ensure they adhere to remediation efforts in a time sensitive, fast paced environment requiring proactive thought leadership, and diligence to prioritize and complete tasks effectively and independently.

As a people manager, you can counsel, coach, and set performance expectations for your staff.

Is this role right for you? In this role, you will:
• You will independently define and ensure adherence to Security Vulnerability & Compliance process requirements based on Tenable Security scoring.
• You can articulate to management stakeholders the reasons for approving or not approving an exception to the process.
• You thrive on facilitating, reviewing, and ensuring proper completion of project artifacts (in alignment to established standards), along with their collection, sharing and archival for the purposes of service operational support, risk, audit, privacy, security, testing and capacity planning, etc.
• You will establish close relationships with project/application team stakeholders, control function stakeholders, and technical teams to ensure requirements and mandated processes are understood and managed with effective communication. This would include working with remote teams (clients, staff, and internal partners).
• You will ensure that roles and responsibilities are clearly defined and understood by stakeholders by mapping them to other relevant processes such as IT Infrastructure Library (ITIL) Change & Incident Management through regular collaboration and training.
• You will identify all residual risks and communicate them for acknowledgement by appropriate management personnel for mitigation.
• You will improve customer experience by delivering communications and training sessions to project teams and other stakeholders comprising of small to large groups on a regular basis to facilitate their capability to execute the requirements for the Server and Workstation Remediation.
• You will assist with continual improvement initiatives for the process workflow within ServiceNow as it pertains to Vulnerability Management.
• You can identify, retain, and recruit qualified and skilled staff to deliver a high-level of service ensuring application stability and availability. As well, provide continuous performance feedback as needed, including the preparation of formal performance appraisals.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
• You possess excellent (verbal/written/presentation) skills to connect with project, technical and business function stakeholders. The same in Spanish would be an asset.
• You have at least 3+ years of working experience in the people management of performance-oriented technical resources, directly and/or indirectly; including a proven ability to set standards and provide development opportunities.
• Critically, you have at least 5+ years of hands-on technical working experience in performing & leading proactive assessments to define and ensure adherence to Security Vulnerability & Compliance process requirements via the use of industry leading tools (e.g., Cisco Vulnerability Management (formerly Kenna.VM); InsightVM (Nexpose); Tenable.io; Qualys VMDR; etc…)
• You have at least 10+ years of progressive hands-on technical working experience in a large, enterprise Information Technology Service Delivery Operations environment (e.g., Level 2 & 3 help desk support for systems & networks).
• You have at least 3+ years of hands-on technical working experience with IT Service Management (ITSM) workflows facilitated within ServiceNow; or with another industry recognized tool (e.g., Maximo or IBM ISM).
• You have strong technical working knowledge in each of the following:
- Network Storage/Networking Fundamentals
- Computer Architectures
- Cloud-based Technologies (Private/Public/Hybrid) &
- Mid-Range/Mainframe Technologies
• You can demonstrate excellent customer service skills.
• You possess very good knowledge on the use of MS Power BI Pro and/or another visualization dashboard tool to perform data analysis.
• You can also create presentations on MS Powerpoint & incorporate the use of graphics & charts.
• You possess the abilities to independently manage multiple assignments, understand priorities and meet strict deadlines proactively.
• You have completed a post-secondary education.
• Completion of ITIL Foundation certificate is an asset.

What's in it for you?
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.