Overview:
Bosch Truck Group is an award winning International Dealership with locations throughout Alberta and British Columbia. We have an exciting career opportunity for an individual looking to step into a leadership role as the Shop Foreman in our Drumheller location.
The Service Shop Foreman supports the Service Manager and Advisors by organizing and leading the service shop’s workflow to ensure safe, high quality, and timely repairs.
They oversee daily production by assigning work, monitoring progress, resolving issues, coordinating communication across departments, and maintaining shop standards, tools, and resources.
The role requires strong leadership to foster teamwork, continuous improvement, and professional development within the service department.
Responsibilities:
Service Shop Production:
Optimize the service shop flow by leading the supporting technicians, acting in real time, ensuring safety, quality and cost-efficient job performances.
- Interact with the Service Advisor for planning of repair orders
- Monitor and act in real time to fulfill customer requirements
- Comply with health and safety guidelines and rules, ensuring compliance across their teams
- Lead the service shop by work prioritization and job assignment according to employees’ competence, abilities, and shop capacity
- Monitor work progress and spot deviations in delivery time
- Re-plan the service shop to fit in any additional jobs during operations
- Review repair orders to ensure all actions have been documented according to the service shop policies and procedures
- Identify, suggest, and decide if additional work is needed, inform Service Advisors
- Provide technicians with instructions and directions ensuring proper use of skills, equipment, procedures, and tools
- Collaborate with technicians, regarding a problem or job, to find the best solution for the customer
- Assist technicians in the execution of tasks when needed
- Takes responsibility for service shop cleanliness and tidiness, taking actions when necessary
- Monitors the service shop production to encourage continuous improvement
- Test drive vehicles when required or if Technician is not available
Service Shop Communication:
Secure communication throughout the production and interface with other departments and customers.
- Interact with Service Advisor and customers to secure communication and flow of information
- Cooperate with other departments, ensuring a conscious and proactive approach
- Liaise with the Parts Manager or Dealer Management on issues affecting availability of parts, and to take responsibility to communicate parts ordering needs to proper personnel in the absence of the Parts Manager.
- Take active part in pulse meetings
Service Shop Planning:
Ensure service shop utilization and efficiency by setting routines and planning the work.
- Set routines for spotting deviations and acting in real time (rework, warranty matters, etc.)
- Set routines to ensure available resources to complete planned work and fulfill customer expectations
- Set routines to secure resource availability regarding tools, special equipment, and parts
- Set the content for and hold daily planning and follow up meetings, assign repair orders, resources, etc.
- Set routines and rules to fulfill the Health and Safety requirements
- Plan the end of shift work handover
- Replace, repair, and calibrate tools, as well as require purchase of new tools securing the workshop infrastructure needed to carry out work
- Create proposals for improving the service shop offers, local campaigns, service menu options, service specials, etc.
Service Department Leadership:
Create and foster an environment that embraces acceptance, cultivates teamwork, holds everyone accountable, and steadfastly commits to professional development.
- Protect the employee’s and company’s reputation by keeping information confidential
- Nurture a culture where diverse perspectives are welcomed, collaboration is encouraged, responsibility is shared, and continuous learning is the norm
- Facilitate and encourage team to maintain and enhance professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies, leading by example.
- Contribute to the business goals by accomplishing related results and participating on projects as needed.
Desired Qualifications & Education:
- Licensed HET – Truck and Transport Mechanic or equivalent
- Team leader experience or leadership education
- Relevant work experiences in the medium/heavy duty industry or service shop environment
Other requirements
- Driver’s License – preferably Class 1 or 3
Disclaimer: Responsibilities and competencies listed is not an exhaustive list but is intended to represent the key duties and responsibilities of the role.
These attributes are subject to change.
