IT Systems Administrator

• Provide Tier 1/2 IT support including Microsoft 365 administration, hardware troubleshooting, printer support, network connectivity issues, user account management, and password resets.
• Support SyteLine ERP end-users by troubleshooting login issues, assisting with data entry, running standard reports, and escalating complex issues to the ERP Administrator.
• Manage shop floor technology including barcode scanners, label printers (Zebra/SATO), ShopTrack terminals, and production display monitors.
• Conduct IT onboarding for new employees including account creation, hardware setup, M365 licensing, ERP access provisioning, and security awareness training.
• Conduct IT offboarding for departing employees including account deactivation, hardware recovery, access revocation, and documentation.
• Support TISAX and ISO 27001 compliance by maintaining asset inventory, access control documentation, audit evidence, and policy records.
• Maintain IT knowledge base, runbooks, troubleshooting guides, and procedural documentation.
• Coordinate with the Managed Service Provider (MSP) for escalated infrastructure, cybersecurity, and network issues.
• Assist with user acceptance testing (UAT) for new ERP features and migrated applications.
• Support Meraki network equipment including basic switch, firewall, and wireless troubleshooting.
• Manage IT asset lifecycle including procurement, deployment, inventory tracking, and retirement.
• Support meeting room technology, VoIP phones, and AV equipment.
• Assist with building security systems and access settings, including badge programming and user permissions management.
• Participate in IT projects, ensuring deliverables are completed on time, within scope, and aligned with company objectives.

• Diploma or degree in Information Technology, Computer Science, or equivalent post-secondary education.
• Minimum of 2+ years in an IT support role (Tier 1/2 helpdesk or desktop support).
• Microsoft 365 administration experience (Exchange Online, SharePoint, Teams, basic Intune).
• Basic SQL skills including the ability to run queries and understand database tables and relationships.
• Strong troubleshooting methodology and structured problem-solving approach.
• Excellent communication skills with non-technical users including shop floor operators, production managers, and office staff.
• Comfortable working in a manufacturing/warehouse environment including standing, walking the floor, and handling hardware.
• Strong documentation habits and attention to detail.
• Experience with any ERP system (Infor SyteLine, SAP, Microsoft Dynamics, Epicor, or similar) is preferred.
• Manufacturing or industrial environment IT experience is preferred.
• Active Directory and Azure AD / Entra ID administration experience is an asset.
• ITIL certification or familiarity with IT service management frameworks is an asset.
• Experience with compliance frameworks (ISO 27001, TISAX, SOC 2, or similar) is an asset.
• PowerShell scripting for automation and user management is an asset.
• Meraki or Cisco network equipment experience is an asset.
• Barcode/label printing system experience (Zebra, SATO, or similar) is an asset.

• Competitive wages that reflect your skills and dedication.
• Enjoyable company events to build connections and unwind.
• Convenient access to an on-site gym for your fitness needs.
• Free on-site parking for hassle-free commuting.
• Comprehensive extended health care coverage for your well-being.
• Dental care to keep your smile healthy.
• Life insurance for added peace of mind.
• Vision care to support your eye health.
• Participate in our RRSP program to plan for the future.
• Access our Employee Family Assistance Program for additional support when needed.

• Job Title: IT Systems Administrator
• Department: IT
• Reports To: IT Manager
• Job Type: Full-time/ Permanent
• Location: On-Site
• Schedule: 8-hour shift, Monday to Friday 8:00am-4:30pm
• Pay Range: The typical hiring range for this position is from $60,000 - $70,000 annually; the base pay offered may vary depending on job-related knowledge, skills, experience, and internal equity.

AMPCO Manufacturers Inc. is a diversified Printing Company that has achieved excellence for over 50 years and is headquartered at our 70,000-square-foot facilities in Coquitlam, British Columbia. A privately-owned and operated company, we make quality components such as durable labels, decals, nameplates, overlays, wide-format digital graphics and membrane switches for companies worldwide.AMPCO’s competitive advantage as a strategic sourcing partner is based upon our solid reputation and commitment to meeting outstanding quality standards (IATF 16949 certified), positioning ourselves as an extension of our client’s design, sourcing, engineering and logistics teams. We pride ourselves in providing superior customer service and evolving product lines as well as very high-quality products.AMPCO’s strongest asset remains our talented, passionate workforce, with 100+ employees who are the power behind our company’s expertise and reliability. If you are looking for the opportunity to make a real impact, be part of an award-winning organization that continually strives to meet our partners’ expectations and enjoy internal advancement where you will grow personally and professionally, then we would love to hear from you!