Tap Room Server

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

SALARY:The hourly rate for this role is $16.50 per hour.

VACANCY TYPE:This posting reflects a vacant position.

SHIFT: This role operates on a variable schedule, with shifts changing week to week based on evolving taproom demands. Taproom operating hours fall between 10:00 AM and 12:00 AM, and candidates must be available to work a range of shifts within this window, including evenings and weekends as required.

Overtime Eligibility:

COMPANY:

Founded over 175 years ago, Labatt is one of Canada’s founding businesses and its leading brewer. We are proud of our history and our heritage in Canada, and weremaincommitted to brewing great-tasting, high-quality beers that have satisfied beer drinkers for generations. Labatt has created exciting experiences with consumers through iconic brands like Budweiser, Bud Light, NÜTRL, Michelob Ultra, Corona, StellaArtoisand many more. Through our broad portfolio, we are truly a national brewer, with over 3,600 employees, a portfolio of more than 60 quality beers and beyond, and 10 breweries from coast-to-coast, we are proud to serve Canada and the communities we call home.

JOB RESPONSIBILITIES:

CustomerService

• Greet customers warmly as they enter the brewery and provide a positive first impression.

• Assistcustomers in selecting beers and make recommendations based on their preferences.

• Take orders accurately and efficiently, ensuring that customers receive prompt and attentive service.

• Inform customers of all specials, releases, and events happeningin the Taproom.

• Handle customer inquiries, complaints, and feedback in a professional and courteous manner.
  

Beer Knowledge andEducation

• Have a comprehensive understanding of the brewery's beerofferings, including styles, flavors, and ingredients.

• Have an up-to-date knowledge of features, and menu items, including allergens and ingredients.

• Educate customers about different beer options, brewing processes, and beer pairings.

• Offertastingnotesand beer flights toshowcasethe brewery's products and enhancecustomerexperience.

• Be able tofacilitateand executebrewery toursto customers that are thorough, informative, andaligned with Banded Peak’s values.

• Report any “off”flavouror damaged beer using theBanded Peak’s Quality Assurance SOP.
  

Cleanliness and Organization

• Maintain a clean and tidy taproom environment, including tables, bar counters, and seating areas.

• Complete and signoff on daily, weekly, and monthly cleaning listsbefore the endofdesignated shift.

• Ensure thatglasswareis sanitized and polished.

• Monitor andprovide back-up stock for thingssuch asnapkins, andoffsales, andkegsas needed.

• Directly inform management of any missing orrequireditems needed for stock, cleaning, and organization.

• Adhere to health and safety regulations, including proper food handling and sanitation practices.
  

Sales and Upselling

• Actively promote brewery merchandise, such as t-shirts, hats, and glassware, to increase sales and brand visibility.

• Encourage customers to try new or seasonal beer offerings andupselllarger sizes, beer cocktails, and food menu items.

• Appropriately offer customers top-ups on beverages and food ina timelymatter.

• Provide information about brewery eventsandtoursto generateadditionalrevenue opportunities.
  

Cash Handling and POS (Point of Sale) Operations

• Accurately process cash, credit card,usingShopify, and Toast POS.

• Handle cash transactions responsibly andmaintainaccuraterecords of sales and transactions.

• Balance cash drawers at the beginning and end of each shift and report any discrepancies to management.

• Follow cash handling procedures and security protocols to prevent theft or fraud, or discrepancies.
  

Teamwork andCommunication

• Work cooperatively withallbrewery staffmembers.

• Communicate important and necessary information usingdesignated company chats.

• Communicate effectively withall brewery staffand brewery management to ensure smooth service and customer satisfaction.

• Support fellow team members during busy periods andassistwith tasks as needed tomaintainhigh service standards.

• Foster a positive and inclusive work environment by treatingeveryonewith respect and professionalism.

• No harassment, discrimination, or hostilebehaviourwill be tolerated.

Compliance andResponsible Service

• Ensure compliance with all relevant alcohol laws and regulations, including age verification and responsible service of alcohol.It is necessarytoID everyone thatappears to beunder the age of 25.

• Monitor customer behavior and intervene as necessary to prevent overconsumption or disruptive behavior.

• Follow brewery policies andstandard operatingproceduresregardingresponsible service practices and code of conduct.

• Report and documentany incidents that occurbefore the end of your shift.

JOB QUALIFICATIONS:

• Must be over the age of 18 with a valid ProServe Certification.

• Serving and bartending experience considered an asset.

WHY LABATT:
As one of Canada’s Top 100 Employers, Labatt is a place where our people can bring out the best in themselves through a collective purpose of creating A FutureWithMore Cheers. We are always looking to serve up new ways to meet life’s moments, dream big to move our industry forward, and make a meaningful impact in our communities. We believe in brewing up a future that everyone can celebrate and share.

BENEFITS

• Beer Benefit

• On-Site Parking

• Overtime Pay

EQUAL OPPORTUNITY EMPLOYER:

At Labatt Breweries of Canada, we are an equal opportunities employer, and we are committed tomaintaininga welcoming, safe, and inclusive environment for every person – regardless of age, race, ethnicity, nationality, sexual orientation, gender identity and expression, religion, neurodivergence, or disability status.