Customer Service & Technical Support Specialist

Salary: $41,600 - 41,600 per year

Requirements:

• Ability to quickly learn new processes and procedures.
• Proficient in Microsoft Office Suite and other widely used software applications.
• Familiarity with Google Docs, Sheets, and related tools.
• Exceptional communication abilities, both written and oral.
• Strong data entry skills and note-taking proficiency.
• Knowledge of activations and SIM installations.
• Previous experience in a help desk or technical support environment is advantageous.
• Basic understanding of computer software.
• Valid drivers license and access to a vehicle.

Responsibilities:

• Deliver technical assistance to end users through phone, email, or in-person interactions.
• Support the installation, configuration, and upkeep of technology systems (training will be provided).
• Work collaboratively with IT team members to address technical challenges.
• Record and track all support requests and their resolutions using the ticketing system.
• Facilitate training sessions to help users understand software and hardware functionalities.
• Communicate and coordinate efforts with remote teams as necessary.

Technologies:

• Hardware
• Support

More:

We are a dynamic company located in Burnaby, BC, dedicated to providing exceptional technical support. We offer a full-time position with a pay rate starting at $20.00 per hour for a 40-hour work week. Our benefits include casual dress code and on-site parking, along with additional perks such as bonus and overtime pay. We foster a collaborative and supportive team environment, and we look forward to welcoming a new member who can commit to working in-house.

last updated 10 week of 2026