IT & Facility Support SpecialistQuébec City, CanadaRodeo FX - Technologie / Technology

Job Description

The IT & Facility Support Specialist is responsible for supporting the day-to-day operations of our Quebec City studio. Acting as the primary on-site point of contact, this role ensures that the studio environment, equipment, and user access are fully operational to support artists and production teams.

This is a role combining IT support, equipment setup, and general studio maintenance. The technician works independently on-site while collaborating closely with centralized IT/SD teams for escalation and guidance.

Key Accountabilities :

Studio & Equipment Support

• Maintain and troubleshoot studio equipment, including computers, monitors, and peripherals.
  
• Install and configure TVs, monitors, and general equipment across the studio.
  
• Perform basic cabling and ensure clean, organized technical spaces.
  
• Set up, move, and reconfigure workstations and desks as needed.

IT Support

• Provide level 1–2 technical support for artists and production staff (Linux (RedHat), Windows, macOS environments via remote workstations).
  
• Troubleshoot hardware, peripherals, and connectivity issues (including remote access to centralized workstations).
  
• Diagnose and resolve issues related to computers and remote desktop workflows.
  
• Document, track, and manage requests and incidents using JIRA.
  
• Escalate complex issues to central IT/SD teams and collaborate on resolution.

Infrastructure & Facility Support

• Perform light maintenance tasks within the studio (e.g., installing lighting, minor interventions in technical or server rooms).
  
• Support basic server room tasks under guidance (equipment checks, simple interventions).
  
• Identify and report facility-related issues impacting operations.

Collaboration & Operations

• Act as the local point of contact between the studio and central IT/SD teams.
  
• Work autonomously to prioritize and resolve on-site issues while knowing when to escalate.
  
• Ensure workspaces and technical areas are ready for daily operations.
  
• Coordinate with central teams for deployments, changes, and incident resolution.

Qualifications

• Minimum of 2 to 3 years of experience in IT support or a similar hands-on technical role.

• Bilingual: in spoken and written in French and English*

• Comfortable working with Linux (Redhat), macOS, and Windows environments.

• Strong troubleshooting skills across hardware, software, peripherals, and basic networking.

• Ability to work independently on-site and manage priorities in a production environment.

• Comfortable collaborating remotely with distributed IT teams.

• Able to perform light physical tasks (equipment setup, workstation moves).

• Experience supporting computer clients and/or remote desktop environments is an asset.

Additional Information

• Sick/personal days ;

• Group Insurance, access to Dialogue online support and to an Employee Assistance Program (EAP) ;

• RRSP with employer contribution ;

• Discounts on public transports, several spas, sports classes, art center, cafes, furniture and several other local businesses.

#LI-Onsite

Diversity : At Rodeo FX, diversity is a core value. We’re committed to creating an inclusive, equitable workplace where different perspectives are embraced. Every team member brings unique insight that strengthens our creativity, challenges our thinking, and helps us deliver better work.

Rodeo FX may use AI-based tools to support certain steps of the recruitment process, such as interview transcription or preliminary application analysis. These tools may be operated by third-party providers, and data may be processed outside Quebec. These tools never replace human decision-making: all final hiring decisions are made by our recruitment team and hiring managers. To learn more about how we protect your personal information and your rights, please consult our Privacy Policy.