Service Operations Manager HVAC, FMO

SUMMARY

The Service Operations Manager HVAC, FMO is responsible for the effective management of a team of Facility Coordinators that are dedicated to the HVAC category for work order management. Specific responsibilities include but are not limited to: Driving team engagement to ensure achievement of all requirements, process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.

KEY DUTIES & RESPONSIBILITIES

People Leadership

People leadership responsibilities include but are not limited to:

• Manage a team of Facility Coordinators assigned to various accounts supported by BGIS.
• Responsible for people-oriented activities including but not limited to employee engagement, development, and performance management, hiring and retention, compensation recommendations.
• Ensures each of your team member’s work is performed in accordance to all internal and external requirements.
• Maintain current awareness and knowledge of all applicable regulations and requirements and ensure your team is made aware of the specific regulations and requirements that apply to their individual portfolios.
• Establish annual objective setting with your team and conduct semi-annual and annual performance reviews.

Operations Management

• Manages work orders with a focus on cost control (OT, efficiency, , and weekly work order expenditures.
• Collaborates with relevant concerned parties to review, develop, refine and implement processes and standard operating procedures.
• Recommends and implements technologies to achieve greater efficiencies and productivity.
• Maintains current awareness and ensures compliance with all applicable regulations and requirements.
• Monitors and drives team performance to ensure achievement of service level agreements and performance metrics.
• Achieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading, work order and callback issues review and developing and implementing corrective solutions, leveraging self-perform.
• Collaborates with FMO, Dispatch and CMMS teams for effective service delivery.
• Investigates and resolves operational issues.
• Acts with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction.
• Provide support with operational tools/programs including but not limited to: as GeoTab, Lone Worker, PMR and ODP.
• Other duties as required.

Strategic Leadership

• Expansion of Facilities Services business, including hands on on-boarding of new clients and providing strategic leadership and insight to the accounts they support.
• Providing monthly reporting to the accounts that they support.
• Driving continuous improvement and process improvements.
• Other duties as assigned

KNOWLEDGE & SKILLS

• 5 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level.
• Community college diploma or equivalent training (. RPA, CET).
• Technical expertise in one or more of skilled trades discipline – refrigeration, electrical
• Ability to provide guidance and engage a team of employees and drive performance to ensure all requirements are achieved.
• Skilled at managing a skilled trades operations.
• Ability to develop and implement processes and standard operating procedures.
• Skilled at influencing, persuading and negotiating.
• Computer proficiency.

Licenses and/or Professional Accreditation

• Trade certification in one or more of the following would be considered an asset.
• Journeyman level Refrigeration license.
• Journeyman level Electrical license.
• Journeyman level Plumbing license.

This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.