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Business Systems AnalystFish Recruit • Toronto, Ontario, Canada
Business Systems Analyst

Business Systems Analyst

Fish Recruit • Toronto, Ontario, Canada
30+ days ago
Job type
  • Full-time
Job description
The Business Systems Analyst supports enterprise business applications including the Dynamics 365 ERP platform, data systems, and reporting tools. This role works closely with business stakeholders to understand processes, translate business needs into system solutions, and ensure applications support operational efficiency. The position focuses on configuring and optimizing Dynamics 365, documenting workflows, supporting enhancements, troubleshooting issues, and improving reporting capabilities.

Key Responsibilities

ERP & Application Support
  • Support and configure Dynamics 365 across finance, retail, supply chain, inventory, and order management.
  • Map business processes to system capabilities and identify improvement opportunities.
  • Troubleshoot system issues and coordinate solutions with IT teams or vendors.
  • Monitor integrations, scheduled jobs, and system performance to proactively identify issues.
Business Analysis & Process Improvement
  • Gather, analyze, and document business and functional requirements.
  • Develop use cases, functional specifications, and testing scenarios.
  • Identify opportunities to improve workflows, data accuracy, and operational efficiency.
Reporting & Data Insights
  • Develop and support operational reporting using Power BI, Excel, or similar tools.
  • Ensure data accuracy and reliability across reporting systems.
  • Support business teams with reporting and data analysis requests.
Release & Change Management
  • Support ERP release cycles including testing, validation, and deployment coordination.
  • Track enhancements, defects, and release tasks through tools such as Azure DevOps.
  • Maintain documentation related to releases, configurations, and system changes.
User Support & Training
  • Provide day?to?day system support to business users.
  • Develop user documentation and training materials for system updates.
  • Support adoption of new system features and process changes.

Key Qualifications
  • Bachelor’s degree in Information Systems, Business, Computer Science, or related field.
  • 7–10+ years supporting ERP systems in a retail or multi?location environment.
  • Experience with Dynamics 365 (Finance & Operations, Commerce, or Supply Chain preferred).
  • Strong understanding of finance, retail operations, inventory, and order management processes.
  • Experience with Power BI or Excel reporting.
  • Ability to translate business needs into system requirements and technical solutions.
  • Strong problem?solving, communication, and stakeholder collaboration skills.
  • Basic project management and process improvement experience.

The salary range for this role is $90-$110K. All applications are reviewed by real people — we do not use AI or automated screening tools in our recruitment process.
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Business Systems Analyst • Toronto, Ontario, Canada

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