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Artech LLC
Client Service AdvisorArtech LLC • Burnaby, BC
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Client Service Advisor

Client Service Advisor

Artech LLC • Burnaby, BC
6 days ago
Job type
  • Full-time
Job description

Job Title: Client Service Advisor
Location: Burnaby, BC - Onsite
Duration: 4+ months
Client: Banking domain
Pay Range: C$22/hr T4

Introduction

This role supports both the Business Banking (BC) and PRA teams, focusing on providing exceptional client service and support, guiding clients through Online Business Banking (OLBB) processes, and handling banking transactions. This is not a call center role.

Required Skills & Qualifications

  • 2-3 years of experience in Customer service excellence
  • Attention to detail, especially in transactions
  • Clear communication skills
  • Comfort with guiding clients through digital banking tools
  • Prior work experience at client or in client's Industry

Preferred Skills & Qualifications

  • Experience with Microsoft Office (Outlook, Excel, Word)
  • Familiarity with ServiceNow or similar tools

Day-to-Day Responsibilities

  • Make outbound calls (~15 clients/day)
  • Conduct email follow-ups and transaction confirmations
  • Support commercial banking clients
  • Navigate multiple systems and requests simultaneously

Company Benefits & Culture

  • 8-week training program (fully onsite)
  • 5 days/week in office (Burnaby location)
  • Potential for contract extension beyond October 31, 2026

For immediate consideration, please click APPLY to begin the screening process with Alex.

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Client Service Advisor • Burnaby, BC

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