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Intelliswift Software Inc
Process Consultant - IntermediateIntelliswift Software Inc • Toronto, ON
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Process Consultant - Intermediate

Process Consultant - Intermediate

Intelliswift Software Inc • Toronto, ON
13 hours ago
Salary
CA$55.00 hourly
Job type
  • Full-time
Job description
Pay rate range- $55/hr - $58/hr.
Hybrid, 2 days in office at SCC, with Wednesday as a mandatory in office day

Job Description:
Position Title: Hardware Asset Management Consultant
Role Mandate: We are seeking a hands-on HAM Consultant to lead the installation of HAM Pro plug in, implementation and ongoing optimization of ServiceNow HAM Pro, from a business perspective.
You will also lead the integration with other data sources, enable governance and controls (both preventative and reactive).

Role Responsibilities Include (but are not limited to):
• You will analyze the impacts of HAM Pro plug in to other modules in ServiceNow,
• Understand and streamline the existing processes and workflows,
• Design the new processes leveraging features and workflows in HAM Pro.
• Building dashboards and reports in ServiceNow.
• Execute Hardware reconciliation

Must-Have Skills:
• Led the business implementation / enablement of ServiceNow HAM Pro in enterprise environments.
• Proven end to end delivery of at least one full HAM Pro implementation (design → build → test → deploy → hypercare).
• Deep knowledge of ServiceNow HAM Pro tables, data model, normalization, workflows, and reporting.
• Deep knowledge of HAM Pro impacts on other ServiceNow modules such as ITSM
• Strong knowledge with discovery and scanning tools such as ServiceNow Discovery, SCCM, Intune, Qualys.
• Integration experience with procurement or finance systems (i.e. Coupa).
• Experience in design and execute hardware reconciliations.
• Hands-on experience in managing asset classes such as servers, network devices, end user devices.
• Solid understanding of HAM lifecycle from ordering to disposal.
• Demonstrated process design (lifecycle, RACI, SOPs) to meet and align with audit and compliance requirements.
• Strong documentation and training skills.
• Excellent stakeholder management skills.
• Analytical mindset with clear metrics and KPI orientation.
• Experience in a highly regulated industry (i.e. banking) is an asset.
• Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience).

Nice to Have Skills:
• HAM related certification is an asset.
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Process Consultant - Intermediate • Toronto, ON

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