Facility Manager

Step into a role where every day brings new challenges and the chance to make a meaningful impact. We’re looking for a bilingual Facility Manager who brings structure, efficiency, and a keen eye for quality to our operations in the Ottawa region. If you take pride in creating well-run environments, enjoy coordinating people and processes, and excel at keeping facilities operating at their best, this opportunity is built for you.

What Would You Be Doing?

Management of Operations

• Ensure the proper management of: procedures, health and safety, equipment and software specific to operations;
• Ensure that the control measures are respected;
• Foster an environment focused on excellence in customer service and ensure the quality of services offered by the entire organization;
• Be proactive and constantly keep abreast of new information regarding market trends.
• Track parking rates at surrounding lots;
• Assess the needs and specify specifications of the equipment, materials and supplies to be purchased and ensure monitoring and inventory of same;
• Ensure workplace is kept clean and tidy;
• Collect cash from location(s) as needed;
• Troubleshoot accidents, damages, and equipment trouble;
• Maintain constant awareness of venue and surrounding area;

Customer Relationship Management

• Compile data and prepare documents on operational happenings and future operational enhancements;
• Meet with our corporate client to identify issues, assess and recommend various solutions;
• Troubleshoot customer complaints

Employee Management

• Effectively communicate the organization's vision to team members and mobilize employees to develop a culture of operational excellence;
• Managing, planning, scheduling, training, and directing the activities of the Shift Supervisors;
• Manage and act, with the support of human resources, on major labor relations files: employee terminations, recovery plans, investigations or reorganization;
• Maintain the development, deployment and monitoring of best working practices in close collaboration with the human resources department;
• Evaluate the manpower required for operations.
• Ensure uniforms are clean and replaced when necessary.

What Are We Looking For?

• Bilingual (French and English), with strong verbal and written communication skills
• A college diploma or an equivalent combination of education and relevant experience
• Demonstrated ability to understand and report on P & L statements
• Proven customer relations experience
• Strong business and operational acumen
• Excellent interpersonal skills
• Strong analytical skills
• Strong skills in Excel and PowerPoint
• Ability to learn on the job

Salary range: 55,000 et 60,000 annually based on qualifications and experiences

#IPC2

Indigo Park Canada is the leading provider of parking, transportation, logistical, and consulting services, with over 1000 locations in Canada. Our company’s activities cover the entire mobility and parking value chain: on-street parking facilities and related services; a comprehensive digital offering; parking enforcement and management of public spaces; soft mobility and last-mile logistics, optimizing the use of available space to serve the city and its citizens.

The composition of Indigo's workforce reflects a wide variety of ages, profiles, and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has the right to equal treatment with respect to employment, pursuant to the Human Rights Code. Accommodations are available on request in relation to materials or processes