Clinical Application Specialist

Join to apply for the Clinical Application Specialist role at Sectra.

Join a tech company that’s making a difference in healthcare. At Sectra, we take a lot of pride as a market leader in medical IT and secure communications. Our customers operate in some of society’s most critical functions, and we are uniquely positioned to help them optimize patient-centered care. Our modular and scalable enterprise imaging solutions allow healthcare providers to grow from ology to ology, while our encrypted communication systems protect the most sensitive information around the world.

What’s cool about this job? As a Clinical Application Specialist, you will be a part of the deployment team for new PACS installations and product updates / additions for our existing customers. You will deliver all external training—including on‑site, in‑classroom, and web‑based—and act as a workflow consultant to prepare the customer for a transition onto the Sectra platform.

Responsibilities

• Go through hands‑on structured training program on applications, solutions and services including PACS for Radiology, Mammography, Cardiology, Digital Pathology, Vendor Neutral Archive, Orthopedic templating, medical imaging AI algorithms and more.
• Perform PACS workflow analysis to understand each customer’s unique needs and intricacies.
• Plan and schedule training activities for customers during the deployment project.
• Provide workflow support to the customer during acceptance testing.
• Organize and provide appropriate go‑live application support on site at customer location.
• Provide training in one‑on‑one and classroom settings on site, as well as web‑based training.
• Provide remote support for application in collaboration with our customer support team.
• Provide positive, professional and cohesive company image when representing Sectra and our products.
• Ensure Sectra's customers have the required knowledge to efficiently use our products.
• Handle applications‑related support tickets.
• Act as an internal champion for the Sectra application to mentor customers and peers.
• Travel (25 %–30 %).
• Uphold Sectra's esteemed reputation as the industry leader, consistently recognized as “Best in KLAS” for #1 customer satisfaction.

How We Make Your Job Meaningful And Rewarding

As the newest Sectra operation, Sectra Canada has the best of both worlds. We embody the energy of a young startup while enjoying the stability of a well‑established brand, vast global experience, and a product backed by 40 + years of innovation. The result? An agile, invigorating, highly supportive and fun environment that empowers our team to do their best work and make a difference in people’s lives every day. In addition to competitive salary and performance‑based incentives, we offer the following benefits and perks :

So, are you a fit?

We hire for attitude and ability, train for skill. Our people have the knowledge to meet expectations, but more importantly the passion to exceed them consistently. We’re all about learning from and challenging each other and going all in for every customer. To add to our amazing team, these attributes will be crucial to your success :

Additional Qualifications

Nice to Have

Salary range for this role is between $74,000 and $101,100. The final offer will depend on experience, skill set and overall alignment with the job requirements.

Equal opportunity employer. Healthcare is a universal priority, and we need people from all backgrounds to help build a healthier and safer society. Our employees are people with different strengths, interests, experiences and backgrounds, who share a passion for improving people’s lives. We embrace our differences, celebrate our uniqueness, and respect and value all of our employees' points of view. Our non‑discrimination policy extends beyond recruitment practices to encompass all terms, conditions and privileges of employment, use of all company facilities, participation in all company‑sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.

The goal is for the right candidate to start as soon as possible. We recruit on an ongoing basis. This means we encourage you to apply or contact us as soon as possible.

Depending on the role, a mandatory background security screening might be performed as part of the recruitment process at Sectra. Please reach out to the responsible hiring team if you have any questions regarding this. Learn more about our recruitment process here.

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