lululemon Senior Technology Manager - Payments & Fraud Protection

Description & Requirements

Who we are

lululemon is a yoga-inspired technical apparel company. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

About this team

This role is part of retail technology leadership team accountable for the strategy, engineering, and delivery of technology to enable educator and guest transactions and experiences through Payments, and Fraud Protection Technologies.

Our team is fast-paced and taking on exciting new initiatives to support a fast-growing business. We strive to adopt leading-edge technology and seek to improve on the solutions continuously. We are not afraid to try new things, have fun, and encourage each other to take on new challenges. We support each other in growing professionally and personally. We fail forward and learn from our mistakes, thus creating a better path ahead. We create space for team members to share feedback and ideas that can help us continually grow as an organization.

We operate following the agile framework and leverage multiple product teams across our various functions. We encourage our teams to have an agile mindset and figure out the best way to deliver critical business initiatives. We institute a culture of fun and lightheartedness to enjoy work each day. We are inclusive and know that we are stronger as a team than as an individual.

Core Responsibilities

As a Senior Technology Manager, you will lead the evolution of payment capabilities across physical and digital channels. Your mission is to simplify and consolidate the payment landscape, integrate market-leading methods, and identify cost-saving opportunities. By delivering secure, seamless experiences for our guests, you will enable future omni-channel innovation and set the foundation for scalable, resilient payment solutions.

You are also leading a core team to identify and implement new Fraud protection technologies which will support our company's goals of acquiring and retaining guests and expanding the footprint to international markets.

You are a leader who is comfortable leading and managing team members with different skill sets and can communicate expectations clearly to all team members. In addition to strong management skills, you act as a leader for the technical roadmap for your team and can communicate timeline, scope, and risks to partners and stakeholders, and lead the delivery of major initiatives. This role requires excellent organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate, and make tradeoffs and balance business needs versus technical constraints. Maturity, curiosity, creative problem solving, and team leadership are all essential for success in this role.

You also bring your experience, ideas, and initiatives to influence and drive change to support our growth and scaling. Key responsibilities for this role include:

• Lead and mentor a cross-functional team across payment and fraud workstreams.
• Own delivery processes, timelines, and quality standards for resilient, high-performing solutions.
• Align team capabilities to business needs through coaching and career development.
• Drive technical excellence with secure, scalable, and maintainable solutions.
• Champion best practices in secure coding, data protection, and observability.
• Partner with cybersecurity to proactively reduce fraud and prevent breaches.
• Collaborate with business stakeholders to enhance in-store and digital payment experiences and ensure regulatory compliance.
• Oversee payment device lifecycle, replacement programs, and vendor partnerships.
• Promote inclusion and diversity by modeling and advancing IDEA principles.

Qualifications:

• Bachelor's degree in computer science, Information Systems, or equivalent experience.
• 15+ years of IT experience with a proven track record leading complex, global technology initiatives.
• 5+ years of leadership experience in a product-centric delivery environment with experience in integration services, programming and architecture
• Demonstrated success managing technology programs with budgets of $2M+.
• Strong understanding of Payments and Fraud Protection platforms; experience with POS, EMV, eCommerce payments, processing, and industry trends is a plus.
• Proven expertise in Payment Orchestration platforms, preferably implemented in-house using MACH architecture principles (Microservices, API-first, Cloud-native, Headless).
• Expertise in AWS Services, API Gateways, Core Java, J2EE, GraphQL and microservices development.
• Expertise in real-time transaction monitoring, fraud prevention, and dispute management frameworks, coupled with deep knowledge of global payment methods and regulatory standards (e.g., PSD2, 3DS) is a plus.
• Experience with emerging payment technologies, such as Agentic Commerce and AI-driven payment frameworks and fraud detection techniques is a plus.
• Experience in Payment Gateway migration projects including Token conversion, Gateway RFC process, End-to-end execution and risk mitigation is a plus.
• Proven ability to drive innovation in payment experiences through AI, machine learning, and orchestration for scalability is a plus.
• Exceptional communication skills-presentation, verbal, written, and interpersonal.
• Strong leadership and collaboration skills with experience in facilitation and negotiation.
• Ability to challenge the status quo, drive change, and influence outcomes across teams.

Must-haves:

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka does not take themselves too seriously.

additional notes

Please note: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of employment visa at this time for this role.

compensation and benefits package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $158,900-$208,500 annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.


workplace arrangement

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

#LI-AG2