System Solutions Manager - BC & Alberta

Do you thrive on exploring new frontiers, working alongside both external and internal stakeholders to develop bold and inventive solutions for patients within the dynamic field of hepatology? If this resonates with you, the Systems Solutions Manager role may offer an exhilarating opportunity!

Job Purpose

At GSK, we are setting new standards for customer experience within the pharmaceutical industry. GSK is fully dedicated to assisting medical institutions in providing exceptional support to their patients, aiming to enhance their ability to care for those under their supervision. Our objective is to establish ourselves as a trusted and esteemed partner, demonstrating our commitment to fostering trust and cooperation within the hepatology community.

In your role as Systems Solutions Manager, you will collaborate and engage with key accounts/institutions and stakeholders in the field of hepatology to drive innovative business solutions that enhance patient access to GSK medicines. This will involve identifying obstacles that hinder effective product utilization within specific institutions and formulating and implementing strategic plans to overcome these challenges.

Key Responsibilities

Discover & Partner

• Serve as the primary field-based point of contact for assigned institutions, facilitating successful GSK product integration and utilization.
• Build strategic, collaborative external business relationships with targeted institutional key stakeholders; engage and partner to develop patient-focused solutions to access new GSK hepatology treatment within hospital and/or patient support program (PSP).
• Investigate, uncover and map current patient models of care for assigned institutions: site-specific and/or provincial treatment pathway processes, policies, protocols and workflows for Chronic Hepatitis B medicines, institutional key influencers/decision makers, systems/software integration and considerations for optimal PSP implementation.
• Identify clinical, economic and operational gaps and barriers and lead the development and implementation of innovative solutions to optimize patient access and outcomes.

Implement

• Influence and shape decisions within institutions that support operational integration of new treatment(s) and optimal care pathway placement.
• Ensure launch success by optimizing the patient journey and building solutions that are at the intersection of patient journey pain points, brand priorities and health systems barriers.
• Demonstrate leadership in gathering and sharing timely insights from external healthcare community that inform and shape cross-functional activities.
• Evaluate PSP customer experience for each assigned institution and communicates performance on both quarterly and on an “as needed” basis. Identifies regional trends and contributes insights to PSP Lead/Commercial team.
• Conduct an in-depth analysis to uncover care gaps, local barriers and key customer needs to drive strategic objectives for the institutions.
• Enhance operational excellence and innovation to optimize care path for patients receiving treatment, identifying process optimizations and insights as PSP evolves.

Minimum Qualifications

• University degree, health sciences or business administration preferable.
• Strong background in pharmaceutical industry, life sciences or medical/nursing.
• 5+ years of experience in Specialty Care and strategic account management working with high influence key stakeholders in hospital/institutional setting.
• Proven ability to build external relationships quickly and credibly and influence key decision makers.
• Strong business acumen and sense of urgency.
• Collaborative mindset.
• Strength in navigating the unknown – confidence to seek, uncover and understand current state within assigned institutions; creativity and drive to forge an optimal path to desired state.
• Self-motivated, accountable, passionate, committed, invested in the business.
• Strength in challenging both self and the status quo.
• Excellent communication, customer engagement skills and presentation skills.
• Project management experience, including superior organization and planning skills.
• Solutions-oriented, with the ability to offer creative options for problem solving.
• Demonstrate the highest levels of governance and comply with GSK policies and procedures, applicable healthcare laws and regulations.
• Ability to travel within assigned region 60-80%, including overnight travel.
• A valid driver’s license and safe driving record.
• Bilingual (FR and EN)

Preferred Qualifications

• Advanced degree.
• Thorough understanding of hepatology markets and disease landscapes.
• Established business relationships with HCPs and other stakeholders within hepatology.
• Experience working in markets with complex reimbursement and treatment pathways.
• Product launch experience in a new therapeutic area (TA).

#LI-FIELD

Why GSK?
Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. GSK is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact us at . Please do not send resumes to this e-mail and instead apply through the online application process of this posting.

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