Associate

Associate

Location: This posting is for an existing vacancy in Wellington-Altus’ Kelowna office. Our organization:
Founded in 2017, Wellington-Altus Financial (Wellington-Altus) is the parent company to Wellington-Altus Private Counsel Inc., Wellington-Altus USA Inc., Wellington-Altus Insurance Inc., Wellington-Altus Group Solutions Inc., Independent Advisor Solutions Inc., and Wellington-Altus Private Wealth Inc.—the top-rated* investment dealer in Canada and one of Canada’s Best Managed Companies. With nearly $40 billion in assets under administration and offices across the country, Wellington-Altus identifies with successful, entrepreneurial advisors and portfolio managers and their high-net-worth clients.
*Investment Executive 2025 Brokerage Report Card. The opportunity:

Reporting to the Senior Wealth Advisors, the Associate provides support to the team across both planning‑related tasks and core operational functions. The role assists with the creation and updating of comprehensive financial plans and goals‑based reporting for High Net Worth and Ultra High Net Worth clients, under the guidance of licensed team members. This position also contributes to a wide range of administrative and operational activities that ensure the team’s efficient day‑to‑day operations. The Associate serves as a resource for Advisors and other Associates by completing administrative tasks, reporting, and account‑related activities that support the team’s overall success.

Key responsibilities include: Client Service Support

• Assisting team members in managing client relationships by responding to inquiries, scheduling appointments, and maintaining accurate client records.
• Serving as a day‑to‑day point of contact for clients, ensuring their needs are addressed promptly and professionally.

Administrative and Operational Support

• Providing general administrative and operational support to Advisors and Associates, including preparing documents, printing statements, and organizing tax slips.
• Completing administrative tasks related to account management, such as preparing DocuSign packages and gathering required information.
• Preparing daily reports for Investment Associates and Investment Advisors.
• Providing approved information—such as account status, balances, or general market information—under the direction of team members.
• Maintaining client files and documentation in accordance with compliance and regulatory requirements.
• Drafting letters, client communication pieces, and other administrative materials as needed.
• Staying current on company policies, procedures, and compliance updates.

Financial Planning Support

• Assisting in preparing Advisors for client meetings by gathering documents, organizing materials, and updating planning information.
• Preparing and mail introductory packages, including engagement letters, document requests, and Wealth Questionnaires.
• Entering client information into planning software and help generate financial plan drafts under the supervision of licensed professionals.
• Supporting the ongoing review process by helping track review schedules, monitoring progress on recommendations, and noting changes in client circumstances.
• Coordinating with clients’ external professionals (e.g., accountants, lawyers) to collect information and support holistic planning, without providing advice.
• Supporting the integration of planning areas—such as cash flow, education planning, insurance, retirement, tax, and estate considerations—by gathering data and preparing summaries for Advisors.
• Coordinating value‑added client experience activities, such as sending acknowledgements for birthdays, weddings, or other life events.
• Assisting with administrative aspects of new and existing insurance business under the direction of team members.

The ideal candidate will possess:

• Bachelor’s degree in business administration, finance, or similar field of study, or equivalent combination of education and experience.

• 2-5 years’ financial services industry experience working in a high growth environment.

• 2+ years’ experience in a customer/client-service facing role.

• Experience in wealth management or other regulated industry is a strong asset.

• A professional designation such as CFP or PFP is a strong asset.
• Accounting, Tax, and/or Insurance background an asset.
• A commitment to fulfilling continuing education requirements.
• Experience with Salesforce CRM is an asset.
• Proficiency with the MS Office suite, including Word, Excel, PowerPoint, Teams, and Outlook.
• Demonstrates a high level of accountability, adaptability, and innovation in achieving both day-to-day responsibilities and long-term goals.
• Strong attention to detail.
• Excellent attitude and commitment to providing exceptional service.
• Exemplary interpersonal, influencing, and communication skills across multiple mediums (in-person, phone, virtual).
• Strong problem-solving and critical thinking abilities.
• Highly organized with a consistent and reliable work ethic.
• Comfortable with ambiguity and able to manage a high volume of competing priorities.
• Maintains the highest level of confidentiality.

Compensation & Benefits: Range $47,840 - $60,400 annually.
This range represents Wellington-Altus' expected range of compensation for this position. Actual compensation will vary and will be based on various factors, such as location, skills, experience, and qualification for the role. Compensation for part-time roles will be pro-rated based on number of hours regularly worked. Wellington-Altus' total compensation package for employees may also include discretionary bonuses as well as other perks and rewards. Wellington-Altus also offers health insurance, accident and life insurance, and other unique benefits per location. Conditions of employment:

• Must be legally eligible to work in Canada.
• A background check, satisfactory to the employer, may be required of the successful applicant prior to commencing employment.

Wellington-Altus Private Wealth is strongly committed to equity and diversity within its community and welcomes applications from women, racialized persons, Indigenous peoples, persons with disabilities, and persons of all sexual orientations and genders. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply. If you require accommodation for the recruitment process, please let us know at the point of application. To apply:
Click the Apply for This Job button to submit your resume, cover letter and salary expectations. You will be contacted if you are selected for an interview. Artificial Intelligence (AI) will be used to screen and assess candidates for this role. More information about working at Wellington-Altus can be found on our website at www.wellington-altus.com.