Sr Technical Program Manager, Amazon Brand Stores

Amazon's shopping experience is designed for shoppers who exactly know what they want. However, not all shopping journeys fit that mold - people shop to explore, discover, refine their tastes or just have fun. Today, Amazon does little to service this type of shopping behavior. We want to address this gap by introducing a new way to shop on Amazon - one that services the less utilitarian aspects of shopping by encouraging shoppers to explore and discover new brands and products by browsing branded content, enabling brands to share their story and connect with shoppers, while also building brand loyalty. As we create new, complementary shopping experiences, shoppers will be able to choose between buying and exploratory shopping, and seamlessly transition between the two. Our experiences power billions of brand impressions.

This year, we're building capabilities that enable brands to personalize their shopping experiences for different customer segments and optimize those experiences using machine learning. We're launching a platform where brands can define their own shopper segments—based on how customers arrive, their relationship with the brand, or their shopping behavior—and tailor content for each segment using natural language configuration. We're also building intelligent optimization that automatically tests different content variations, learns what drives the best results for each segment, and continuously adapts as shopper behavior changes. Throughout both efforts, we'll deliver analytics that show brands how each segment performs, enabling data-driven decisions about their marketing strategies.

We are looking for a seasoned TPM to partner with product, design, science, operations, product marketing, third party integrators and sales teams in building these new personalization and optimization capabilities. Given the strategic importance of this program for Advertising and Amazon overall, this role will have high visibility at senior leadership level. Given the early stage of the product, this provides opportunities to think big, and requires a high bar on customer obsession, bias for action, dive deep, insisting on highest standards, and earning trust. Our products and initiatives are highly strategic, and visible across Amazon's senior leadership. The role requires someone with a strong understanding of, and desire to deeply learn customer needs, experience building consumer facing products from the ground up, excellent analytic skills, technical depth to navigate distributed systems and machine learning applications, and the ability to build trusted relationships with internal and external partners at senior (director and VP) levels. Our ideal candidate will be self-motivated, highly goal-oriented, comfortable with ambiguity, and with a track record of delivering solid results. They should be excited about the use of GenAI in helping deliver fast and use GenAI themselves in their day to day work. If the challenge of building personalized brand experiences that will fundamentally change the way brands connect with shoppers on Amazon excites you – please get in touch!

BASIC QUALIFICATIONS

- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience building and evaluating system-level technical design
- Experience developing and executing/delivering product and technical roadmaps

PREFERRED QUALIFICATIONS

- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

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