Food Service Manager

JOIN OUR TEAM!

At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day. In total, more than 150,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there. Are you ready to grow your career? Let's grow together!

Department: Merchandising

Location: On Site (5 days), 305 Milner Avenue, Suite 400, Toronto, ON

THE ROLE

The Food Service Manager will lead the build and execution of food service operations within Ontario, driving performance in a fast-paced, high-growth environment. This role is responsible for directly leading and developing a team of Food Service Specialists, while remaining closely connected to day-to-day execution.

A strategic and results-oriented leader, the Food Service Manager will oversee the rollout and optimization of food initiatives, ensuring excellence in quality, safety, consistency, and operational efficiency. They will establish scalable processes, drive continuous improvement, and deliver key projects aligned with growth objectives.

Working cross-functionally, this role will advance the company’s food strategy, strengthen brand execution, and help unlock the full potential of the business

WHAT YOU’LL DO

Excited to embark on a journey with us? Here's a breakdown of the key responsibilities in this role:

• Innovates the Circle K brand through strategic problem-solving efforts related to our Fresh Food Fast initiatives.
• Collaborate with Marketing/Merchandising team, BU leadership, store leadership, and Global Foodservice subject matter experts to ensure training materials are effective, current, relevant, and compatible with Company policies and standards to maximize future growth of the food category.
• Leads a team of Food Service Specialists to develop, maintain, train, and ensure adherence to all formal operational processes and procedures related to FFF.
• Integrates standards that promote operational adherence to and continual improvement of food safety and HACCP standards.
• Accountable for Ecosure Food Safety Audit passing rates and corrective action resolution.
• Ensures operational compliance with requirements by monitoring and adherence to policies and procedures, and governmental regulations; advises Operations of needed actions.
• Provides Food Safety Management Certification (ServSafe) training and testing for Store Managers and other identified store and field employees within the BU.
• Cultivates a safe and secure working environment through the implementation of safety practices, providing information and training. Maintains safe and healthy work environment by abiding to safety policies and procedures; ensuring compliance with federal, state and local requirements.
• Maintains project schedules by monitoring progress, coordinating activities, and resolving problems.
• Monitors and communicates progress related to all FFF deliverables.
• Monitors, evaluates and records training activities and programs effectiveness and makes recommendation for adjustments.
• Recommends changes in products, service, and policy by evaluating results and competitive Developments, to the Food Category team, Merchandise Director, and VP.
• Maximizes store sales by directing and assisting Operations with fresh food merchandising programs, providing information, and recapping promotional activities.
• Utilizes a variety of reports to conduct training needs assessments, schedules and evaluates results and reports back to Operations regarding outcomes and makes recommendations for improvements.
• Performs multiple tasks in a fast paced and detail-oriented environment.
• Provides effective communication to Operations, development team and others involved with the implementation of FFF programs and projects.
• Responds to all inquiries related to assigned projects promptly.
• Performs other duties as assigned, which are likely to vary over time.
• Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Allocates program costs by preparing operational and risk reports for analyses.
• Maintains staff by recruiting, selecting and orienting employees. Maintains staff job results by training coaching, counseling and disciplining employees, planning, monitoring, and appraising job results.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks; or participating in professional societies.
• Contributes to team effort by accomplishing determined Financial and Key Result Area targets pursuant to Company Plan guidelines.
• Travel requirement up to 35%

WHAT YOU’LL NEED

We want you to join our team! Here's what we're looking for:

Education:

• Bachelor’s degree in business or related field preferred. Other combinations of job-related experience and education that meet the requirements may be substituted.
• Proficient in MS Outlook, Excel, PowerPoint, and Word required.

Experience:

• Five to seven years of experience or more preferred, including at least three years of management responsibility.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete physical activity inventory of the position includes:

• Sit for long periods of time.
• Operate computer keyboard and mouse for data entry.
• View computer monitor
• Hear and speak via telephone.
• Reach forward and/or overhead
• Occasionally lift up to 20 pounds

Work Environment:

• The noise level in the work environment is usually moderate at a normal range.
• The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas.
• Work with minimum direction and periodic supervision.

WHY YOU SHOULD WORK HERE:

At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us:

Benefits package:

• Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)
• Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.
• Share Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K.
• Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.

Additional Perks:

· Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.

· Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.

· Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.

· Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals.

INTERESTED? You are only a few clicks away from joining an exceptional company! Visit our careers page at https://workwithus.circlek.com/ca/en to submit your application. We can't wait to hear from you!

Circle K values diversity in the workplace and encourages applications from the following designated groups: women, aboriginal peoples, persons with disabilities and members of visible minorities. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request in all aspects of the selection process. We use artificial intelligence (AI) to match job profiles with job requirements as part of our recruitment process. This position reflects an open vacancy.

We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.

Circle K values diversity in the workplace and encourages applications from the following designated groups: women, aboriginal peoples, persons with disabilities and members of visible minorities. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request in all aspects of the selection process.