Front Office Supervisor - 6 month contract, temporary

Job Description

The Front Office Supervisor plays a key support role while actively assisting with day-to-day front-line operations. This position is responsible for both administrative functions and guest-related matters, providing valuable exposure that helps develop the skills required for future Front Office Management roles. Working closely with the current Front Office Managers, the Supervisor supports the Front Desk, Royal Service, and Guest Services teams and serves as a primary resource for them over the shift. In addition, this role maintains direct ownership of guest-facing public areas, frequently operating in a highly visible, front-of-house capacity as a brand and lobby ambassador—engaging with guests and colleagues to ensure a seamless, informed, and consistently luxurious experience.

• Provide effective, fast service in a friendly and professional manner
• Ensure the highest level of guest satisfaction
• Deal effectively with any guest comments and or / complaints
• Assist with guest arrival and departure as required
• Assist with the sell strategy on sold out nights/ Manage and balance daily room inventory
• Assist with daily VIP’s and group arrivals, with a primary focus on the “tours” segment of the business and being the liaison for tour groups prior to and during their time on property.
• Send out package report and action any special amenities associated with packages
• Ensure daily departures and arrivals are reviewed VIP’s and groups
• Conduct internal service quality audits
• Perform annual colleague reviews and provide ongoing coaching and support in alignment with brand and culture values
• Drive key performance metrics such as upsell revenue, ALL enrollments and colleague engagement
• Observe, predict and respond to Front Office operation and Hotel activity
• Daily checklist is completed according to department standards
• Represent Front Office in various hotel committees
• Assist with emergency procedures
• Other responsibilities connected with Front Office may be required

Qualifications

• Proven leadership, development and delegating skills in similar position a strong asset
• Highest Guests Service skills, talent and knowledge with the vision and ability to lead employees to excellence
• Post-Secondary School Education with Diploma in Hotel Management an asset
• Second or third language an asset
• Professional manner, outgoing personality, and ability to work on own initiative
• Ability to handle day-to-day operations of a Front Desk with excellent business

Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Additional Information

What’s in it for you?

• The salary range for this position is $65,000-75,000. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location.
• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

This posting is for an existing vacancy.

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: ryh.careers@fairmont.com

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.