Inside Sales Representative (Bilingual - English/French)

Quantum Lifecycle Partners LP is Canada's largest and most important integrated computer asset disposal and recycling processor. We are committed to the safe and secure reuse of electronics, the responsible recycling of electronics to divert waste from landfills, and the recovery of natural resources from obsolete electronics.

Title: Inside Sales Representative (Bilingual – English/French)

Location: Open to candidates residing in Brampton, Toronto, Laval, Calgary or Edmonton

Type: Hybrid; in-office 4 times a week to start

Work Hours: 10:00 am – 6:00 pm for Ontario/Quebec candidates; 8:00 am – 4:00 pm for Alberta candidates

Position Status: Permanent Full-time

Existing Vacancy: No

Position Summary

As an Inside Sales Representative (ISR), you will be the first point of contact for inbound customer inquiries across Canada. You will connect with small business customers via phone, chat, email, and web, understand their needs, and confidently guide them through our Small Business Program.

You will handle transactional SMB opportunities end-to-end such as answering questions, preparing quotes, and completing intake — while routing larger or more complex opportunities to members of our Business Development team. This is an excellent opportunity for someone early in their sales career who enjoys customer interaction, problem-solving, and closing straightforward deals in a fast paced, inbound environment.

This is a national, bilingual role, requiring fluency in both English and French.

Candidates may be based in one of the following office locations — Brampton, Toronto, Laval, Calgary, or Edmonton.

Key Responsibilities

• Be the primary contact for inbound customer inquiries via phone, email, chat, and web.
• Qualify inbound leads and determine fit for the Small Business Program.
• Complete SMB transactions end-to-end, including quoting and intake.
• Escalate larger or complex opportunities to the Business Development Team.
• Clearly explain services, next steps, and requirements to customers.
• Document all interactions accurately in the CRM.
• Collaborate with Sales, Customer Success, and Operations for smooth handoffs.
• Identify basic cross-sell or upsell opportunities when appropriate.
• Share feedback on customer trends and common questions to help improve the program.

Qualifications

• College diploma or University degree in Business, Sales, Marketing, Communications, or a related field preferred.
• 1–3 years of experience in inside sales, customer service, or B2B inbound/outbound sales in a high-volume environment preferred.
• Fluency in both English and French (spoken and written) is required.
• Experience working in a performance driven sales environment with targets, KPIs, or quotas is considered an asset.

Job Knowledge and Skills

• Strong customer service mindset with excellent listening and problem‑solving abilities.
• Aptitude for identifying simple upsell or cross‑sell opportunities.
• Ability to engage customers across multiple virtual channels (phone, email, chat, web).
• Working knowledge of IT equipment, ITAD processes, and recycling is an asset.
• Experience working with CRM systems and documenting customer interactions.
• Effective collaboration skills when working with Sales, Operations, and Customer Success teams
• Ability to adapt quickly, stay organized, and multitask efficiently.

What We Offer

• Company-paid Extended Health & Dental Benefits
• Disability and Life Insurance
• RRSP Match Program up to 4%
• 3 weeks' vacation
• Education Reimbursement Program
• Employee Assistance Program
• Employee Purchase Program (up to 22% off on Qnovum.ca)
• Opportunity to play a part in protecting the environment and contributing to sustainability!

Quantum is an equal opportunity employer. We promote excellence through diversity and encourage all qualified persons to apply. We thank you for your interest; however, only those selected for an interview will be contacted. Quantum is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will collaborate with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

Salary or wage rate ranges are the range in which Quantum reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members.

Automated technologies, such as artificial intelligence, may be incorporated into our recruitment process. This includes, but is not limited to, AI-driven screening and assessment methods.

Quantum offers a unique insight into the E-waste industry, with its fast-paced and ever-changing environment! To learn more about us, visit: www.quantumlifecycle.com