Lumber Manager

What you’ll do:

• Demonstrate the behaviors and actions to support Lakeland Co-op’s vision, mission, and safety principles to make a difference in members lives, with a strong customer focused approach.
• Provide legendary service at all touch points through various communication channels.
• Assist the Home and Building solutions team and store leadership in the following areas as assigned.
• Initiate, develop, and implement policies and innovations that will ensure the growth in sales, service, and earnings.
• Provide leadership to the team members in training, development, coaching, and performance management.
• Assist with achieving budgeted goals through pricing, sales, margins, expenses, and inventory control in each product category.
• Assist with preparing and presenting detailed and competitive quotes, materials takeoffs, and project packages using estimating software and in-store tools.
• Develop and maintain strong relationships with contractors, builders, and customers.
• Oversee adherence to brand merchandising standards, marketing efforts, and image standards.
• Maintain up-to-date knowledge of building materials, home improvement trends, and building code requirements.
• Manage in-store merchandising and promotional campaigns related to project materials and services.
• Resolve customer issues quickly and professionally to maintain a high level of customer satisfaction.
• Champion the Asset Protection and Safety Management systems, policies, procedures.
• Perform minor repairs to assets as required.
• Perform all other duties as required.
  

Who You’ll Work With:

Reporting to the Home Centre Manager, you will play a pivotal role in shaping and executing strategic plans and policies that drive growth in sales, service excellence, and customer satisfaction. You will inspire a collaborative, high-energy environment focused on teamwork, innovations, and delivering an exceptional customer experience.

Who you are:

You are looking for a career in Retail Store Operations, Building Materials, and Customer Service and:

• You have 5+ years of relevant experience in the home and building, hardware, construction, or retail industry, with at least 3 years of progressive leadership experience.
  Co-operative Retailing System experience along with construction accreditation, a solid understanding of construction methods, and experience estimating and quoting projects is a must.

• You are creative, self-reliant, goal oriented, and can set and adjust priorities in an ever-changing retail environment.

• You possess experience in the areas of member relations, selling, health and safety, ordering, receiving, merchandising, asset maintenance.

• You have strong leadership, interpersonal, communication skills, and the ability to successfully motivate and work with team members.

• You have a high level of integrity and accountability.

• You have sound analytical thinking, planning, prioritization, and execution skills.

• You are honest and trustworthy, results-oriented, and strive to be the best in what you do.

• You are able strategically plan and organize both your own tasks and those of your team, delegating tasks when necessary.

• You have a well-defined sense of diplomacy, including solid negotiation, conflict resolution, and leadership skills.

• You are customer focused and have the ability to work in a fast paced, guest facing environment.

• You must be willing and able to obtain forklift and WHMIS certifications.

• You carry a valid Class 5 license and are available for day travel within the Lakeland Co-op trading area to attend seminars, meetings, training programs and for other operational purposes.

• You have the ability to fulfill the physical tasks common to the construction industry.

• You have a flexible work schedule; some evenings and weekends are required.

• Acceptance of Lakeland Co-op’s Health and Safety Policies and Procedures

• This position is subject to a Criminal Record Check and is classified as a Safety Sensitive Position and therefore is subject to our Alcohol & Substance policy as a condition of employment.

We offer competitive wages, encourage our team members to take advantage of learning opportunities in order to grow and develop, and foster a culture of teamwork and innovation. We embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve.

How to apply: Please submit your cover letter and detailed resume to