Come and join the Trek Family, where we make only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.
Are you ready to take the next step in your retail career and be part of something bigger?We'relooking for passionate, customer-focusedSales Associateswith great energy and a love for helping others to create best-in-class experiences in our stores.
A Bit About Us
At Trek,we'reon a mission to change the world by getting more people on bikes. As the leading global manufacturer, distributor, retailer, and wholesaler of cycling products, we tackle real-world problems—like urban congestion, pollution, obesity, and mental health—through the power of cycling.
We’rea family-owned, values-driven companythat’scommitted to professional development, building the best teams, and having fun while we do it. We care deeply about our people, our products, and the communities we serve.
Why Trek?
We offer more than just a job — we offer a career whereyou’revalued, supported, and given endless opportunities to grow.
Competitive Pay and Bonus Opportunities
Supportive, Team-Driven Culture
Ongoing Training and Career Development
Wellness and Mental Health Focus
Exclusive Staff Discounts
Community Involvement
Fun, Energetic Work Environment
About the Role
As aSales Associate, youare responsible fordelivering amazing hospitality and driving a great customer experience—while supporting daily operations and hitting individual goals.
Sales & Hospitality
Use our Guide Sales Process to connect customers with the right bikes, gear, and services.
Develop your sales and customer service skills through training, role-playing, and on-the-job experience.
UtitlizeLead Lists to stay engaged with customers and drive sales.
Participate in daily huddles and debriefs to stay aligned with the team.
Make customer-focused decisions and do the right thing to create positive experiences.
Respond to phone calls and store emails with professionalism and helpfulness.
Assist with UBG/Warranty cases—support customers, document exchanges, and coordinate with the Inventory DRI.
Product Knowledge
Learn about Trek bikes, components, apparel, and technology.
Maintain Trek University Guide Status by completing required learning modules and continuing education.
Store Operations
Help with store opening/closing,operateAscend POS, and complete end-of-day cash-up.
Execute responsibilities as directed by the Store Manager.
Wear the Trek uniform and present yourself to Trek’s professional standard.
When Not with Customers,You’llHelp:
Complete the Daily Task List.
Maintain product displays and merchandising in line with Visual Merchandising Directives (product placement, price auditing, restocking).
Perform weekly Cycle Counts for inventory accuracy.
Assemble or pre-assemble new bikes andassistin preparing customer bikes for service.
Keep the showroom and back-of-house clean, organized, and efficient.
WhatWe’reLooking For
Youdon’tneed to be a bike expert—what matters most is your energy, curiosity, and commitment to providing excellent customer service.
You bring:
A positive, can-do attitude
Excellent communication and teamwork skills
A desire to grow through feedback and learning
Problem-solving skills and customer-first thinking
Attention to detail and reliability
Basic computerproficiency
Ready to Ride with Us?
Ifyou'reenergetic, driven, and passionate about creating great experiences, we wantYOUon our team. Apply now and become part of the Trek Family!
Learn more about us
Sales Associate • Trek Store Windsor
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