Retail Learning & Development Specialist

Description

What You’ll Do

• Lead New Store Training: Travel to every new store opening to lead in-person onboarding, product knowledge sessions, and brand storytelling for new hires.
• Design & Develop: Create blended learning solutions (eLearning, job aids, and facilitator guides) for product launches and retail onboarding.
• LMS Management: Own the retail training environment, ensuring content is accurate, easy to navigate, and properly reported.
• AI Integration: Use LLMs and AI tools to draft, localize, and summarize content to increase team efficiency.
• Continuous Improvement: Partner with field leaders to evaluate training effectiveness and refine content based on store performance and team feedback.
• We use G Suite (Gmail, Sheets, Google Docs, Meet, etc) to work and Slack to collaborate and communicate, with your choice of Mac or PC device.

Who You Are

• You must have a valid passport and the ability to travel freely between Canada and the US
• 2+ years in L&D, specifically designing and delivering programs for frontline or retail teams
• You are comfortable and confident commanding a room, whether it’s a virtual meeting or a busy retail floor
• You’re committed to continuous learning and personal development and can speak to how you are actively practicing this
• Previous experience in retail is an asset
• Proficient with Articulate Storyline/Rise and LMS platforms, with a strong interest in AI-driven content creation
• Legally able to work in Canada.
• Completion of criminal background check.

Perks & Benefits

• The salary range is $79,000 to $94,000
• Starting salary is determined by your transferable skills, knowledge, work experience, and the hiring team’s budget, which is based on business needs, market compensation data, and internal equity
• We believe in Winning Together. When Article hits its annual financial goals, eligible employees will receive a cash bonus
• 4% RRSP matched contributions through Wealthsimple

• 15 days of vacation*
• 1 extra day off (Inclusion and Diversity Day)
• 6 well-being (sick) days
• Hybrid work: 3 days a week in the office
• Work remotely (anywhere in the world) for up to 3 weeks

• Excellent extended health and dental benefits packages
• $1000 health/lifestyle spending account* for your total physical and mental well-being
• TELUS Health App
  • Mental Health Assistance/Counseling
  • Virtual medical appointments

• The Article HQ is a converted warehouse, with an open accessible layout and no offices (even for our founders)
• Work from your desk, an Article sofa, collaboration spaces, or a private meeting room
  • Standup desks can be requested too
• Our kitchens are stocked with salty, sweet and healthy snacks, & all the premium coffees and teas to keep you buzzing
• Onsite fitness equipment with showers and towel service
• Pickleball, badminton, and table tennis matches happen, from very competitive to very casual
• A dog-friendly office - well-socialized pups are welcome

• Free street parking (first come, first serve; no reserved spots for senior leaders)
• Indoor secure bike storage with change rooms and showers
• 20-minute walk to either Main Street- Science World or VCC Clark Skytrain stations

• 45% discount on our entire product range (15% for friends and family)

• Vancouver, Canada is home to our HQ (and our first retail store)
• Ho Chi Minh City, Vietnam is home to our Asia HQ
• Our US and Canadian logistics network serves our customers coast to coast