Senior Analyst, Homeowner Operations

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What’s in it for you

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About the role

Join the Homeowner Business Support team, in the Senior Analyst, Homeowner Operations position. In this role, you will monitor, report, analyze, and research data and performance best practices to enable data-driven decisions that strengthen mortgage operations and client service excellence. You will identify strategic issues, strengths, and challenges, perform ad hoc analysis and forecasting, and maintain a thorough understanding of the internal and external environment. You will recommend policy and program options, conduct standardized reporting, and prepare reports, presentations, and briefing materials.

This is a temporary position with a duration of 13 months.

What you’ll do:

• Manage system access for internal and external clients, including processing time-sensitive requests and maintaining data security.
• Perform accurate data entry, monitor data trends, investigate anomalies, and ensures high data quality standards.
• Use appropriate procedures, including technology tools, to perform data monitoring and various analytical and/or reporting requirements to support various auditing and operational requirements.
• Ensure compliance with program criteria, operational guidelines, and financial system requirements through proper documentation and oversight.
• Collaborate with service providers to manage claims and administer insurance and property-related tasks.
• Analyze and enhance administrative practices, contributing to the design and integration of process improvements and automation.
• Apply knowledge of mortgage processes and terminology.
• Act as the first point of contact for stakeholders, deliver training, create reports, and manage multiple priorities with strong organizational skills.

What you should have:

• An undergraduate degree in Business Administration or in a related discipline, or an equivalent combination of education and/or experience.
• A minimum of three (3) years of related experience in reporting and mortgage-related functions.
• A strong proficiency in Microsoft Office Suite, with strong skills in Excel for data manipulation, analysis, and reporting.
• A proven ability to meet deadlines, manage competing priorities, and adapt to evolving processes and organizational needs.
• Excellent analytical, written, and oral communication skills, with the ability to synthesize information, provide recommendations, and deliver professional client service.
• Effective collaboration with internal teams and external partners, supported by an understanding of work procedures and their impact on business continuity.

It would be great if you also had:

• Solid oral and written communication skills in both official languages (French and English).
• Knowledge of database and analytical tools.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We’re committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought – and of people – are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion

What happens after you apply

We know that applying for a new job can be both exciting and daunting, and we appreciate your effort. Learn more about our hiring process. If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful don’t worry – we're always posting new positions, so don’t hesitate to give it another shot. We’re excited to see what you bring to the table this time around!